“We called to ask about the advertised parking and were told there was a parking garage. They did not specify that it was a couple of blocks away and that we would have to pay an additional $45. Both of those pieces of information would have been helpful!”
“Do not book here. We booked same day and were traveling to Chicago from the east coast by car. I’m sure it’s normal to ask for a security deposit while booking but they sent us a message while we were on the road after our booking had already been confirmed. We were driving across the country and not checking our messages — they sent a message saying they would cancel our booking if we didn’t send the $300 deposit within an hour. We didn’t see that message until we got to Chicago and therefore……