Cenote Azul Tours

Room was clean, and okay

This place is amazing, staff are polite and very attentive. Was sad they didn't start the fire more often by the beach but still an amazing place. Rooms are cleaned everyday.

We had the ocean front master room and it was probably the best room to opt for. We thankfully had the sun shining on our private pool. The pool warmed naturally from the sun which made it pleasant. Very clean. The other rooms with pools did not look like they had much sunlight. There is a small additional fee upon arrival that you pay(70USDfor us during the five night stay). Expedia gave us credit to use there which was great. The valet was very good. They offer a free welcome drink at arrival which was a nice touch after traveling. Just ensure that if you pay cash or leave a cash tip, keep your receipts. I tried to just use credit card and did not apply food or beverages to my room. The staff were nice and friendly and helpful. Still, people try to make extra money so just keep a record of things. The beach area was smaller but very clean and no seaweed where TAGO is located. The resort next door had a very nice restaurant and dining with ocean view inside or outside (highly recommended for vegan options. Just specify dietary restrictions). Tago only has a couple vegan options. Overall, we loved the suite. It was cozy and clean with a gorgeous view. Just note to not drink the shower or tap water but the hotel provides filtered water and you can make requests on WhatsApp.