Hotel Pier Bacalar - All Inclusive

Photo gallery for Hotel Pier Bacalar - All Inclusive

Featured Image
Premium bedding, free WiFi, bed sheets
Premium bedding, free WiFi, bed sheets
View from Room
Premium bedding, free WiFi, bed sheets

Overview of Hotel Pier Bacalar - All Inclusive

Hotel Pier Bacalar - All Inclusive

3 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Km. 26 carretera Chetumal-Cancun, Avenida Costera lote 43-44, Bacalar, QROO, 77930

Explore the area

  • Popular LocationLake Bacalar1 min walk
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)41 min drive
  • Popular LocationPalacio Municipal De Othon P. Blanco41 min drive
  • Popular LocationOxtankah Ruins57 min drive

Choose dates to view prices

About this area

Bacalar

Located in Bacalar, Hotel Pier Bacalar - All Inclusive is on a private beach. Fort of San Felipe is a local landmark, and the area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Take an opportunity to explore the area for outdoor excitement like ecotours. Guests appreciate the hotel's quiet location.

What's nearby

  • Lake Bacalar - 1 min walk
  • Laguna Bacalar Ecological Park - 7 min drive
  • Polytechnic University of Bacalar - 8 min drive
  • Palacio Municipal De Othon P. Blanco - 41 min drive
  • Oxtankah Ruins - 57 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 41 min drive

Restaurants

  • El Pejelagarto — 6 min drive
  • La pina — 8 min drive
  • Sports Music Bar & Grill — 8 min drive
  • El barril grill — 8 min drive
  • El Manatí — 8 min drive

About this property

Hotel Pier Bacalar - All Inclusive

Beachfront hotel with calming spa services
Guests of this beach hotel will appreciate convenient onsite amenities such as spa services or a picnic area. All 9 rooms offer free WiFi, room service, and flat-screen TVs with satellite channels. Guests will also find premium bedding, free bottled water, and showers. Change of towels is available on request.
Hotel Pier Bacalar - All Inclusive offers 9 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Beds feature premium bedding. 22-inch flat-screen televisions come with satellite channels.

Bathrooms include showers. This Bacalar hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Free beach club
  • Spa services

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach umbrellas
  • Dock
  • Garden
  • Outdoor furniture
  • Picnic area
  • Private beachfront location
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • 22-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Mini-fridge

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Wayak Bacalar All Inclusive
Hotel Wayak All Inclusive
Wayak Bacalar All Inclusive
Wayak All Inclusive
Hotel Pier Bacalar
Pier Bacalar Inclusive Bacalar
Hotel Pier Bacalar All Inclusive
Hotel Wayak Bacalar All Inclusive
Hotel Pier Bacalar - All Inclusive Hotel
Hotel Pier Bacalar - All Inclusive Bacalar
Hotel Pier Bacalar - All Inclusive Hotel Bacalar

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 34 out of 92 reviews
5 - Excellent 37%
Rating 4 - Good. 22 out of 92 reviews
4 - Good 24%
Rating 3 - Okay. 19 out of 92 reviews
3 - Okay 21%
Rating 2 - Poor. 8 out of 92 reviews
2 - Poor 9%
Rating 1 - Terrible. 9 out of 92 reviews
1 - Terrible 10%

3.8/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.4/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for a relaxed getaway. The food is great and the view is amazing.
Stayed 2 nights in Jun 2021

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but perfect! It’s quiet, I’m the lagoon, staff is very friendly, in the middle if the jungle, and the food is delicious!!
Stayed 2 nights in Jun 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely come back!!
Amazing place! Good fresh food and friendly service. It’s quiet & private. Direct access to lagoon. Free use of kayaks. If you book a tour, they pick you up from pier. Love how quiet, safe and secluded the hotel is.
Stayed 5 nights in Jun 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-kept and right on the lagoon. The rooms were clean and roomy. The food was very good and had a variety of options. Some of the complaints we had were the following: The location of this hotel is right outside the town. At the moment, the lagoon at this location does not have the blue colors. It has a green tint. It is still beautiful but you will have to book a tour to see the blue colors of the lagoon. If you are staying in town, you will have access to bluer waters as well. The food, although delicious, took a long time to prepare. We sometimes had to wait 30 minutes to get it. We usually ordered and went to play in the lagoon as we waited. The hotel has a nice pier over the lagoon with hammocks and stairs. It was a very nice area for our kids to play in. We were also able to use the kayaks for free. One last thing, the road leading into the hotel is not in the best condition. However, we were able to get in and out with our car.
Stayed 2 nights in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The adventure to ride in off road with small car Is fun not to difficult but be aware from highway to property it’s bumpy and a little scary but safe
Stayed 1 night in Mar 2021