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Dreams Cozumel Cape Resort & Spa - All Inclusive

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Private beach, white sand, snorkeling, 2 beach bars
Outdoor pool
Terrace/patio
Terrace/patio

Overview of Dreams Cozumel Cape Resort & Spa - All Inclusive

Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property

7.0/10 Good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • All inclusive
Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600

Explore the area

  • Popular LocationArrecifes de Cozumel National Park1 min walk
  • Popular LocationParadise Beach2 min walk
  • Popular LocationMr. Sancho's Beach Club20 min walk
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)25 min drive

Room options

About this area

Cozumel

Located in Cozumel, Dreams Cozumel Cape Resort & Spa - All Inclusive is on a private beach. Villa Blanca Reef and Punta Langosta Pier are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park. Nachi Cocom Beach Club & Water Sport Center and Arrecifes de Cozumel National Park are also worth visiting.
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Map

What's nearby

  • Arrecifes de Cozumel National Park - 1 min walk
  • Paradise Beach - 2 min walk
  • Playa Mia Grand Beach and Water Park - 18 min walk
  • Mr. Sancho's Beach Club - 20 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 4 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 25 min drive

Restaurants

  • Sunscape Sabor Cozumel - 3 min walk
  • Carlos and Charlie's - 13 min walk
  • Playa San Francisco - 13 min walk
  • Nachi-Cocom - 4 min drive
  • Skyreef - 5 min drive

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

4-star all-inclusive resort
Take advantage of 2 beach bars, a coffee shop/cafe, and a hair salon at Dreams Cozumel Cape Resort & Spa - All Inclusive. With amenities like a private beach and snorkeling, this resort is the perfect place to soak up the sun. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a massage, a facial, or a body scrub. Be sure to enjoy a meal at any of the 4 onsite restaurants. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Free bicycle rentals, luggage storage, and smoke-free premises
  • ATM/banking services, wedding services, and concierge services
Room features
All 154 individually furnished rooms include thoughtful touches such as 24-hour room service and laptop-friendly workspaces, in addition to amenities like late night room service and air conditioning.
Extra amenities include:
  • Rainfall showers, hair dryers, and shampoo
  • 55-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, free extra beds, and coffee/tea makers

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 beach bars and 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Snorkeling
  • Spa services

Family friendly

  • Free children's club
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference center

Outdoors

  • Outdoor entertainment area
  • Private beachfront location

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

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Family friendly
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4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 8:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Frequently asked questions

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–8:00 AM.

How much does it cost to stay at Dreams Cozumel Cape Resort & Spa - All Inclusive?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Dreams Cozumel Cape Resort & Spa - All Inclusive on Feb 17, 2023 start from $420.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 75 per pet, per night. Service animals are exempt from fees.

How much is parking at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Self parking is free at this property.

What time is check-in at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Dreams Cozumel Cape Resort & Spa - All Inclusive located?

Nestled on the beach, this Cozumel resort is just steps from Arrecifes de Cozumel National Park and Paradise Beach. Playa Mia Grand Beach and Water Park and Mr. Sancho's Beach Club are also within 1 mi (2 km).

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 25 reviews" "
" "10 - Excellent 36%
Rating 8 - Good. 4 out of 25 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 5 out of 25 reviews" "
" "6 - Okay 20%
Rating 4 - Poor. 4 out of 25 reviews" "
" "4 - Poor 16%
Rating 2 - Terrible. 3 out of 25 reviews" "
" "2 - Terrible 12%

8.3/10

Cleanliness

7.8/10

Staff & service

7.5/10

Amenities

7.7/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Excellent

Walter Harris Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and amazing!! The staff is wonderful! Vicki and Miguel in beach service are top notch!
Stayed 7 nights in Jan 2023

4/10 Poor

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Please read the pattern of bad reviews, and the none committed responses from the hotel before you book this hotel or use Expedia!!! The beach was amazing, the beds comfortable and room was nice -that is it! The buffet lacks selection or variety and is boring. The restaurants are poorly managed and you should expect long wait times to eat. We waited 1.5 hours to get our food and it was not great quality or service. We were served defrosted, soggy bread! When we booked the hotel it was in Canadian dollars, we were charged the same amount in USD!!! We also booked a promotion of 11 nights and 12th night is free. Hotel charged us for 12 nights and there is nothing you can do! This is very expensive hotel and you should consider other options. Once you pay you lose the power of your money and they don’t care about making it better.

6/10 Okay

James, Hudson

Traveled with partner
Liked: Cleanliness, amenities
The property was nice but not excellent, There is a billing issue not resolved where Expedia is not helping. and the elevator broke after 2 days (we were on the 5th floor). The maid did little and did not restock the room every day and the pool is very ODD where you have a 2' drop all the way across the pool with no steps so older people had a hard time getting in and out of the main area (Where the pool bar is)

4/10 Poor

Sarra

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Disappointing for a "5" star property that's only a few months old. It's very small and food is disgusting.

8/10 Good

Colleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing . I had beachfront/ swim out . The food could have been a lot better . The staff was amazing like always. The activity’s during the day are very Fun . Entertainment at night was Amazing

8/10 Good

Jeffrey Allan

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and had access to two other resorts' amenities which was great. The downfalls were that it was very noisy in the room. We could hear everything in the hall and the rooms around us. Another downfall was there was very limited beach towels available. The pool at the Dreams resort is shaded most of the day but with access to Sunscape and Secrects we were able to find a pool that was sunny.
Stayed 7 nights in Dec 2022

10/10 Excellent

Dianne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok

10/10 Excellent

Mindi L

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my swim our room right on the beach. Beach was very nice, we loved the location and that we could eat at the other two places as well as dreams. Nicest rooms we have stayed in while on a trip like this!!

2/10 Terrible

Torri

Traveled with family
Disliked: Staff & service
I don’t like this property at all. I’m so happy today is my last night here. My experience has been horrible. I’ve requested and spoke a manager twice in four days. The room service here has been an absolute nightmare for the amount of money I paid to stay here. Upon my arrival, I noticed that the room was not thoroughly cleaned. Room service only got my order right one or two days of my 4 night, 5 day stay here. Initially, my calls for room service would not connect or my call would get disconnected. After speaking to the manager, I was provided with a direct extension number. The second time, It took them over 3 hours with a call to the manager, again that I received my food without the beverage that I ordered with my meal. The food would be cold or burnt by the time I received it. They did not restock the fridge when asked and once in the lobby waiting for a cab, two separate guests had the same complaint. This was a horrible experience. I do not recommend this hotel to anyone.
Stayed 4 nights in Dec 2022

10/10 Excellent

JAMES, Galena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kristi and I said when we got home that, “maybe they thought we were someone important”. From the moment we were on property the level of service was second to none. The property was clean and well kept. They were finalizing finishing touches all over the property. The staff was incredibly. From the moment we arrived we were addressed by our names. We travel a great deal and the professionalism of the staff but Four Seasons to shame. I can’t think of a better beach get away.