See all properties
Save

Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property
Resort with private beach, full-service spa
VIP Access

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Aerial view
Family Suite (Preferred Club) | Minibar, in-room safe, individually decorated, individually furnished
Restaurant
Master Suite Ocean View | Bathroom | Shower, rainfall showerhead, hair dryer, slippers

Reviews

7.8

Good

Popular amenities

  • Bar
    BarBar
  • All inclusive
    All inclusiveAll inclusive
  • On private beach
    On private beachOn private beach
  • Room service
    Room serviceRoom service
  • Pool
    PoolPool
  • Spa
    SpaSpa

Explore the area

Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Popular LocationParadise Beach4 min walk
  • Popular LocationMr. Sancho's Beach Club20 min walk
  • Popular LocationPlaya Mia Grand Beach and Water Park2 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)24 min drive
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

Similar properties

On the beach, beach massages, scuba diving, snorkeling
Secrets Aura Cozumel - Adults Only - All Inclusive
Pool
All inclusive
Spa
Parking included
7.0 out of 10, Good, (1048)
The price is $278
includes taxes & fees
$278 per night
Aug 20 - Aug 21
Secrets Aura Cozumel - Adults Only - All Inclusive

About the neighborhood

Cozumel

Located in Cozumel, Dreams Cozumel Cape Resort & Spa - All Inclusive is on a private beach. The area's natural beauty can be seen at Paradise Beach and popular attractions include Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park. Nachi Cocom Beach Club & Water Sport Center and Arrecifes de Cozumel National Park are also worth visiting.
Visit our Cozumel travel guideOpens in a new window
View more Resorts in CozumelOpens in a new window

What's nearby

  • Paradise Beach - 4 min walk
  • Mr. Sancho's Beach Club - 20 min walk
  • Playa Mia Grand Beach and Water Park - 2 min drive
  • Chankanaab National Park - 6 min drive
  • Chankanaab Beach Adventure Park - 7 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Occidental Grand Beach - ‬6 min drive
  • ‪La Posada - ‬4 min drive
  • ‪Topaz Restaurant - ‬4 min drive
  • ‪The Money Bar - ‬10 min drive

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

Upscale all-inclusive resort
Close to Paradise Beach and Mr. Sancho's Beach Club, Dreams Cozumel Cape Resort & Spa - All Inclusive provides 2 beach bars, a poolside bar, and a coffee shop/cafe. This resort is a great place to bask in the sun with a private beach and snorkeling. Indulge in a hot stone massage, a body wrap, and a body scrub at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Yoga classes and fitness classes are offered at the gym; Dreams Cozumel Cape Resort & Spa - All Inclusive also has a garden, a hair salon, and dry cleaning/laundry services. Free WiFi in public areas is available to all guests, along with an outdoor entertainment area and 2 bars.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free self parking
  • Free bicycle rentals, luggage storage, and smoke-free premises
  • A 24-hour front desk, a front-desk safe, and a porter/bellhop
  • Guest reviews say great things about the helpful staff
Room features
All 154 individually furnished rooms include thoughtful touches such as 24-hour room service and laptop-friendly workspaces, in addition to amenities like late night room service and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, hair dryers, and shampoo
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, free extra beds, and coffee/tea makers

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkeling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Dreams Cozumel Cape Resort & Spa - All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Dreams Cozumel Cape Resort & Spa - All Inclusive on Aug 22, 2024 start from $236.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Self parking is free at this property.

What time is check-in at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Dreams Cozumel Cape Resort & Spa - All Inclusive located?

Nestled on the beach, this Cozumel resort is within a 5-minute walk of Arrecifes de Cozumel National Park and Paradise Beach. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 1 mi (2 km).

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 191 reviews" "
Rating 8 - Good. 35 out of 191 reviews" "
Rating 6 - Okay. 33 out of 191 reviews" "
Rating 4 - Poor. 21 out of 191 reviews" "
Rating 2 - Terrible. 16 out of 191 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Xinia Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up on Wednesday to celebrate my daughters 18th birthday. The staff took out passports to confirm identify and noted information down. They were nice when they greeted us. We were informed our original room was not available until the next day so we were put in a room with one bed instead of two. We asked for extra towels the next day and after 2 1/2 hrs I called again because they didn’t show up. An hour later they still didn’t show up. By then we decided to go out into the pool area and I went to the lobby to let them know. They advised us our original room would be ready at 3pm that day. I let it go and decided to enjoy the beach. There were so many nats at the pool area that our drinks would end up with them floating around. Our swim up had so many bats floating in the water that we would come out with them on us. The lobby guys who provided rides to the other resorts were very sweet and we did enjoy their service. But lobby staff at the adjoining resorts, like Sunscape and secrets would never acknowledge or greet you. I took my daughter on Sunday after her 18th birthday to secrets and they questioned her age. I told them I could show them her passport and that our resort “dreams” was advised she would be 18 and even told us we could go to Secret (an all adult) resort on Saturday. They allowed us to eat there Sunday but then Monday we returned and they asked for her ID because our receptionists reported that we never provided her with this information.
Stayed 5 nights in Jul 2024

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Dreams Cozumel because the staff are all wonderful! They make you feel like home away from home in paradise. We especially enjoyed Miguel at the pools, Jonathan at the bars, Julio in the World Cafe and Gloria who made delicious omelets each day! We also ventured over to Secrets and Sunscape since it’s included for meals and activities. Mily at the Sunscaoe front desk was so helpful!
Stayed 7 nights in Jul 2024

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome all around except the beach wasn’t kept clean from all the seaweed washing up on the beach. Time of year I guess and hurricane season.
Stayed 7 nights in Jun 2024

10/10 Excellent

ARMANDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente limpieza y calidad en las habitaciones amabilidad de todo el personal el hotel te da muchas opciones de comida y actividades al cobinarlo con los otros 2 hoteles que puedes visitar. Muy recomendado
Stayed 2 nights in Jul 2024

8/10 Good

Michael John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing and very helpful. The rooms are good sized and cleaning staff did a great job, though refilling the mini fridge was spotty.
Stayed 7 nights in Jul 2024

4/10 Poor

Kathryn Rebecca

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2024

2/10 Terrible

Jeff

Traveled with partner
Disliked: Amenities
Electricity was off cutting off for days Air conditioning was dripping all over the floor Humidity so bad that the entire floor was wet and the mirror was foggy so my lady could not do her make up Food was not good Safe was malfunctioning Taxi were expensive
Stayed 4 nights in Jun 2024

4/10 Poor

Crystal

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This trip was not at all what we expected. First of all, we asked and searched exclusively ADULT ONLY properties. So go end up in a family resort by the kiddie pool was baffling. On top of having a room on the 3rd level with no elevator. Literally 46 steps to the stairs from ground to 3rd floor. There was an adjoining room and the door between rooms wouldn’t lock from my side. After calling and going to office multiple times, they never came to fix the lock. A/C hadn’t been on in room and it took over 24hrs to cool room to tolerable temperatures. The food was disgusting. The only thing that was edible was the breakfast where you order, not the buffet. We agreed to go to breakfast for 90 min w/ the site rep and told we would receive $350 resort funds to be spent on site. Sein took us to Sunscape and connected us with Benjamin that took us to breakfast. Multiple times they both said 90 minutes and $350. Sein was great! Benjamin was amazing! The last person they sent to our table to supposedly give us the promised $350 to spend on-site was a woman that was rude, condescending, pushy and inappropriate. To then realize next day when paying at the spa the funds we were supposed to have received for 90 minutes of our time was shorted by $100…priceless! The spa receptionist counted it twice and we confirmed $250 not the promised and agreed upon $350. Which meant we still had to pay out of pocket for scheduled services after giving up 2.5 hours of our time.
Stayed 3 nights in Jun 2024

4/10 Poor

Nichole

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
The majority of the staff I encountered were very polite and helpful. Awesome, actually. When we arrived it took over an hour and a half past our check in for me to get my room. Most of the meals I had were not very good: poor execution and flavor. There were two restaurants that had meals we enjoyed overall. Rm Service lunch/dinner menu was hit or miss. One day adequate, the next day terrible. Rm Service breakfast was good though. I did not care for the buffet options at any of the three connected resorts. The room I booked was cute and clean overall. But I noticed the bed pillows had hair in the pillowcases that was clearly not my own. But that was fixed once I requested a sheet change. My room was over the main kid pool. We thought we booked adults only. I needed a cart to travel across the properties due to an injury I’m still recovering from. There were no carts one day so I was forced to walk across three resorts with a cane. A kind staff member offered to push me in a wheelchair one time but I was almost to my destination so I declined. The spa was amazing! It’s totally worth it. The hydrotherapy and massage therapists were great. I’d do another spa day again. One frustrating part of our trip was a sales woman in the vacation booking office who was condescending and rude. We expressed that we were ready to go as the session was much longer than expected. That one incident soured me to coming back to this location even though most of the staff were lovely.
Stayed 3 nights in Jun 2024

6/10 Okay

Erika

Liked: Cleanliness
Stayed 7 nights in Jun 2024

2/10 Terrible

Fredrick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don’t do it. Horrible experience for me and the 6 other rooms in our party. Every time we went to the lobby area there were also other people complaining. Too many things to list here. Horrible customer service. None of their operator phone numbers work. Plumbing is all trash. And the food is nasty and cheap at every location. There’s nothing nearby so you’re stuck there too. Stay somewhere else.
Stayed 5 nights in Jun 2024

2/10 Terrible

Abraham

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
When we arrived, the bell hop was there to greet us. He put luggage to the side and told us to check in. The man checking us in was polite. When we went back outside, our luggage was unattended and bell hop did not come back for 20 mins. The food was limited and awful. The restaurants were not open all day. The pizza shop was empty and smelled like rotting food. The buffet was infested with insects crawling in the food. The service was lousy. My young son wouldn’t eat the sushi so I tried bringing some kid friendly food for him and was stopped at restaurant door as if the plate was explosive. Rude. The entertainment was nonexistent. Only thing to do was drink and swim in pool. The tile floors in all common areas and dining rooms were extremely slippery. Many people fell. I slipped twice. My daughter-in-law’s best friend slipped and broke her toe while at the resort dining area. All in all we couldn’t wait to come back home.
Stayed 3 nights in Jun 2024

6/10 Okay

Raven

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
I think Dreams is a great resort for families specifically. We loved the room and the easy access to the beach. The staff was really nice and helpful. However, the food was TERRIBLE. Not exaggerating. It had a huge impact on the experience unfortunately. Thankfully our room was clean at all times, however some areas, such as the hallways and the world cafe area could’ve been a bit cleaner. Overall, I can’t say that I would go back to the resort myself, but it’s a great starter resort.
Stayed 4 nights in Jun 2024

8/10 Good

Terry

Traveled with family and small children
Liked: Amenities
Seaweed is a complaint but that nature so nothing on the staff. Food was descent to all the Karens complaining lmfao!!! The Staff members get to it very attentive to your needs. There was a noticeable sewage smell when you walked to the front of the resort but it wasn’t there everyday but most days was noticeable. Get a the oceanfront swim out the kiddos had a blast. Maurico was the best bartender at the Marlin !!! Housekeeping kept our room clean and a great fragrance smell daily. Back to these Karen’s complaining go to a five star if your looking for a five star treatment spend that top dollar BUMS …. We definitely we be back to DREAMS
Stayed 5 nights in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
I thought the resort was beautiful, the staff and service was exceptional, very pleasant atmosphere very polite and helpful
Stayed 3 nights in Jun 2024

4/10 Poor

Sheyla

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very poor experience. I have traveled to so many places and I was so disappointed at our stay here. First day we got there the bed was missing a leg and the cleaning staff came into the room, very rude about the situation assuming we broke the bed! The safe lock box was broken, they did fix it though, the AC was dripping water on the floor, the swim up pool was foggy and filthy on the second day, the beach was dirty. The room smelled like mildew. And let’s not forget the “90 minutes presentation” that turned into a 4 hour presentation trying to sell you an unlimited vacation package where they wouldn’t take NO for an answer and are very insisting into selling you their product. The food was okay, breakfast and lunch were limited it was just a buffet with flies flying around the food. And just two dining restaurant that were good. Overall, not the greatest experience. I will never come back.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cody

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The family suite was perfect for us and our children. The rooms are super clean, and stocked with all the toiletries you may need. All staff at Dreams went above and beyond to ensure this was a great trip for us. We would love to visit this resort again.
Stayed 4 nights in May 2024

6/10 Okay

Heather

Traveled with family and small children
Disliked: Staff & service
The service was subpar at best. There are 4 restaurants on property and only 2 are open for dinner each night. Dinners took around 2 hours since they were also limited on staff. The servers would only serve regular coffee, no lattes allowed, however the espresso machine appeared to be in fine working condition. The mini bar was not restocked daily and when requesting coffee pods and creamer multiple times they never showed up. When we arrived at 3:45 our room wasn’t ready. They told us to have a drink at the lobby bar and they would find us. They never came to get us so after waiting on hour we went back to the front desk to find out our room was ready. Bartenders could be seen making specialty cocktails in bulk for the guests doing the membership tour but when trying to order one for yourself they would not make them. Dreams had a strong sewage smell but Sunscape and Secrets did not seem to. You do have access to sun scape and secrets. There is only the one pool at dreams and the kids playground was closed for the entire duration of our stay. My kids did enjoy the kids club. The spa was small but fine. The hydro circuit is directed by a member and you aren’t allowed to do what you want.
Stayed 5 nights in May 2024

4/10 Poor

Jae Jung

Disliked: Staff & service
Stayed 4 nights in May 2024

2/10 Terrible

roberto

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Darren M Kirby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful! Make sure you get the swim up suite they are definitely worth it! Everyone was so nice and helpful around the resort and my kids loved the kids club!
Stayed 5 nights in May 2024

10/10 Excellent

Raphael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. I have stayed here three times now and will definitely be back. The only issue for this trip was the beach was covered in sargassum and no one attempted to remove it.
Stayed 7 nights in May 2024

10/10 Excellent

Derrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing
Stayed 6 nights in May 2024

10/10 Excellent

Carlos Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel! Amazing staff, friendly and welcoming.
Stayed 3 nights in Mar 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0
Address
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO