Skip to Main Content.
List your propertySupportTrips

Unlock instant savings with Member Prices

Sign in
Learn more
Feedback

Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property
On private beach with outdoor pool, near Mr. Sancho's Beach Club

Choose dates to view prices

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Exterior
Restaurant
2 bars/lounges, 2 beach bars, poolside bar
Outdoor banquet area

Popular amenities

  • On private beach
  • Bar
  • All inclusive
  • Room service

Room options

Check availability for these dates

Tonight

Jul 29 - Jul 30
Check availability for tonight Jul 29 - Jul 30

Tomorrow

Jul 30 - Jul 31
Check availability for tomorrow Jul 30 - Jul 31
Available filters for rooms
Showing 28 of 28 rooms

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

7.6 out of 10
Good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Family Suite (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.6 out of 10
Excellent
(16 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King | 1 bedroom, minibar, in-room safe, individually decorated

Preferred Club Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

7.6 out of 10
Good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master) | 1 bedroom, minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View (Master)

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Suite Junior with Pool View

Beach | Private beach, white sand, snorkeling, 2 beach bars

Quadruple Suite Junior with Pool View

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Beach View

  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Beach View

  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Master with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Master with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Suite Junior with View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • Sleeps 3
  • 2 Double Beds

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600

What's nearby

  • Paradise Beach - 13 min walk - 0.7 miles
  • Mr. Sancho's Beach Club - 2 min drive - 1.2 miles
  • Playa Mia Grand Beach and Water Park - 2 min drive - 1.4 miles
  • San Francisco Beach - 6 min drive - 3.2 miles
  • Chankanaab National Park - 7 min drive - 4.2 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬4 min drive
  • ‪Occidental Grand Beach - ‬6 min drive
  • ‪Manatees Swim Up Bar - ‬8 min walk

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

Upscale all-inclusive property near Paradise Beach
Located close to Mr. Sancho's Beach Club, Dreams Cozumel Cape Resort & Spa - All Inclusive provides 2 beach bars, a poolside bar, and a coffee shop/cafe. This property is a great place to bask in the sun with a private beach and snorkeling. Indulge in a body treatment, a hot stone massage, and hydrotherapy at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Fitness classes and yoga classes are offered at the gym; Dreams Cozumel Cape Resort & Spa - All Inclusive also has a garden, a hair salon, and dry cleaning/laundry services. Free WiFi in public areas is available to all guests, along with an outdoor entertainment area and 2 bars.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free self parking
  • Free bicycle rentals, a porter/bellhop, and concierge services
  • Tour/ticket assistance, smoke-free premises, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 154 individually furnished rooms include thoughtful touches such as 24-hour room service and laptop-friendly workspaces, in addition to amenities like late night room service and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Sofa beds and free rollaway/extra beds
  • Rainfall showers, hair dryers, and shampoo
  • 55-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Languages

English, Spanish

Similar properties

3 outdoor pools, sun loungers

Secrets Aura Cozumel - Adults Only - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Parking included
6.8 out of 10, 1,145 reviews
$268 nightly
The price is $268
Aug 18 - Aug 19
Total includes taxes and fees
Secrets Aura Cozumel - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkeling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Single sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Frequently asked questions

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Dreams Cozumel Cape Resort & Spa - All Inclusive?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Dreams Cozumel Cape Resort & Spa - All Inclusive on Aug 18, 2025 start from $268.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Self parking is free at this property.

What time is check-in at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Dreams Cozumel Cape Resort & Spa - All Inclusive located?

Nestled on the beach, this Cozumel property is within a 5-minute walk of Arrecifes de Cozumel National Park and Paradise Beach. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 1 mi (2 km).

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 158 out of 346 reviews
Rating 8 - Good. 67 out of 346 reviews
Rating 6 - Okay. 57 out of 346 reviews
Rating 4 - Poor. 38 out of 346 reviews
Rating 2 - Terrible. 26 out of 346 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! Much better than any other resort experience
Stayed 1 night in Jul 2025

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to vacate. Great experience from the time you arrive to the time you depart.
Stayed 2 nights in Jul 2025

8/10 Good

Ruby Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, staff was awesome and the location was perfect. Only complaint was the dining options for breakfast and lunch were too limited.
Stayed 5 nights in Jul 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first all-inclusive vacation. While I had nothing to compare it to, I am definitely not disappointed. Beautiful place and the staff, as well as other guests, were all very friendly and kind. I would recommend this place to friends and family.
Stayed 4 nights in Jun 2025

10/10 Excellent

George Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with beautiful beaches
Stayed 4 nights in Apr 2025

8/10 Good

Michael Phillip

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property needs a little tlc.
Stayed 4 nights in Jun 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a wedding and the staff did a great job!
Stayed 4 nights in Apr 2025

10/10 Excellent

christine Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dreams resort was a "dream", the staff were all so nice and helpful, they truly made an effort to make our stay a special one. The island and resort are beautiful. I highly recommend this resort.
Stayed 3 nights in Apr 2025

8/10 Good

GLORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like to scuba dive from this resort so the boat rides to dive sites are shorter. like to be able to pick package so your choice of restaurants are both resorts.
Stayed 5 nights in May 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
Stayed 6 nights in Jul 2025

10/10 Excellent

Kaitryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The island is small, safe, and beautiful with the best beaches we’ve ever seen.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. Staff were kind and friendly. The restaurants are tasty and have a great atmosphere. Beautiful beach. Would bring water shoes next time for walking into the ocean.
Stayed 5 nights in Feb 2025

2/10 Terrible

Anthony

Disliked: Staff & service, amenities
Noisy guests and the property would not take care of it. A wedding shut the main restaurant and the staff had no information about other plces to eat. The waiters gave horrible service.
Stayed 7 nights in Jun 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, staff was extremely attentive and hard working. food was very very good and by staying at Dreams gave us unlimited options for dinners
Stayed 4 nights in Mar 2025

8/10 Good

Matthew Carter

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time.
Stayed 6 nights in Mar 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was a walking trail along the beach

10/10 Excellent

Kazbek

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time! Friendly stuff and good restaurants.
Stayed 9 nights in Feb 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and tranquil.
Stayed 4 nights in Mar 2025

4/10 Poor

BRADLEY

Liked: Staff & service
Limited eating, no towels, very limited beach chairs and pool chairs Beach good, ocean water very clear, room clean, staff very friendly.
Stayed 5 nights in Mar 2025

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall. I had an excellent experience, but the Hyatt App needs to be updated. Menus and dress codes are different at the restaurants than they are on the app.
Stayed 7 nights in May 2025

10/10 Excellent

Melissa Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Access to Sunscape and Secrets facilities is a big bonus!
Stayed 7 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
Stayed 5 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach front property with access to all three Hyatt properties.
Stayed 7 nights in Dec 2024

6/10 Okay

Maria del Carmen

Liked: Staff & service
The beach too small
Stayed 2 nights in Apr 2025

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good afternoon, I had a terrible experience — truly one of the worst I've ever encountered. From the moment I arrived, the staff was unwelcoming and inattentive. The lobby is extremely small, barely accommodating ten people. The buffet restaurant was unacceptable: the food was of very poor quality, and the fruit was covered in flies — absolutely appalling. The pool area looked more like a small backyard pool or a kiddie splash zone than what you'd expect from a hotel. The rooms were outdated, equipped with mini-split air conditioners that, unsurprisingly, didn’t work. For the price they charge, this hotel is simply not worth it. It was such a disappointing experience that I decided to leave the very next day, fully aware I might lose my money since I booked through Expedia. Fortunately, I found The Westin Cozumel, which offered an infinitely better experience for the same price. I sincerely hope others don't make the same mistake I did.
Stayed 4 nights in Jun 2025