Poor Service, Bad Food, Strong Sewer Smell
Posted Jan 6, 2017
I have enjoyed other Secrets Resorts in the past, so I thought this one would also be a good choice. The beach was nice & had great, clear water. This part was great! The first room we checked in to was in the VIP section of the resort, and had good views of the beach. The first night, we noticed a little septic smell from the restroom, but decided not to worry about it too much. The next day the smell had become VERY strong and was like being inside a sewer. It was horrible! My wife reported the smell to someone at the front desk, but she was only interested in trying to sell us on a BS timeshare presentation and didn't even report it. I went to our concierge to find out what they planned to do about it that evening, and he informed me it was too late to move us that day, and to go to the front desk in the morning. We were offered to look at a couple of other rooms, but they were in the same part of the resort with this well known problem (only one staff member ever acknowledged they know about the issue, while everyone else pretended it was somehow that we were overly sensitive or something). I finally got moved to a different building without the problem. The other Secrets resorts I have stayed at (Capri & Maroma) always had great service, great drinks & the food was between ok and good. This resort was lacking in overall service. Bartenders would give you a drink that was not what you wanted, and just walk off without caring. The food was BAD! Will not go back.