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"Everything and I mean everything was wonderful. The only thing we would have preferred is your bar being open for service other than the customer reception. Thank you for a great stay for the lantern festival."

"Was great for quick overnight for an early flight."

"We stayed one night (Oct ‘25) at Sonesta Grand Rapids Airport and were pleasantly surprised, making a note to return on our next trip through Grand Rapids. This trip we got in at midnight on 4/28 & they still arranged a shuttle pick up for us at airport, then returned us early in a.m. to pick up a rental car. Great! We stayed 2 nights & when we checked out from the Sonesta on 4/30 we gave them a substantial list of repairs needed, including main door not closing all the way & opening very hard, the sliding bathroom door couldn’t open without lifting it if it was closed all the way, bathroom fan ran non stop, safe didn’t work, & other more minor problems. We had one more night booked on 5/9 - different room. We noticed no Sonesta sign out front. The front desk person indicated that it had changed ownership & had some other name on the sign, & was in process of changing 1 or 2 more times, recently purchased by the Choice Hotel chain, but he wasn’t sure when the hotel would be in their system. I felt I had to watch my cr card statement to be sure I got billed what I was quoted on internet. The room again was comfortable but this sliding bathroom door again would not open & I had to lift it completely off it’s flimsy metal track. I think Choice will have quite a few repairs ahead of them (the first I’d recommend is putting a traditional bathroom door in all the rooms. Otherwise a comfortable stay with good beds!"

"They offer more than breakfast included, so is dinner."

"Friendly staff. Enjoyed the breakfast bar. "

"Office staff was not strong on customer service."

"Everything okay. I basically only slept here. I spent the rest of my days at the hospital."

"It was so difficult to find a drinking fountain to refill my water bottle. Multiple workers sent me on a bit of a wild goose hunt trying to find one."

"Front desk people was great. Room was clean, breakfast was ok, not the bestest but it was breakfast. A/C controller on wall was messed up and unit was loud. All in all I would probably stay here again. Thank you!"