Find hotels near El Rey Ruins Trailhead, Cancun from $78

"The staff are amazing! The room was gorgeous! Unfortunately we agreed to talk to a salesman. Huge mistake. They ask for 90 mins which was actually 3 hours. They say you can say no if not interested. That’s not accurate. When you say no, they go from being nice and friendly to pushy and pressuring. They bring in another “boss” but it’s another person to pressure you. They brought in a third person pushing for a sale further. They turned aggressive, rude and disrespectful. We were very disappointed and surprised as we’ve stayed here multiple times and the treatment by Israel and Linaya was so disrespectful and out of character of what we’ve experienced at caribe previously. We will not be back. "

"Had a very enjoyable stay. Staff excellent Weather could have been better, ocean a little rough. Very good value for the money Would return"

"Simply amazing "

"Beautiful sunrise from our patio. Staff was GREAT! Pool never overly crowded. Next time would skip the restaurant. We had fruit, 2 cold pancakes that took another 10 minutes for butter and syrup, and one omelet. $45 USD. All we could do was laugh, because it was OUTRAGEOUS for the sad breakfast that we had to wait 40 minutes for. It wasn't busy at all, just very slooooow! "

"Disappointing experience overall. Customer service is poor, especially for paying extra for the Enclave. Multiple room requests were never fulfilled, and housekeeping sucks. Food was okay. The property layout is confusing and difficult to navigate. The only stand out feature was the spa! "

"Great for the price overall but the property needs some maintenance"

"The evening shows have the same group of dancers every evening. It is a family resort and multiple nights they had two guys, almost naked, dancing & rubbing each other like they were a couple in love. It was very offensive to young children and to straight couples. (One night it was a rock show, it was nice) A lot of the guests could not find one available lounge pool chair bc some of the family group put one towel in two chairs and take 10 chairs while only four members are seating each time together. Our room mattresses were so uncomfortable & hard. We upgraded our room but the mattress was still the same. Buffett meals never served any kind of steaks, not even the skinny ones. It was only served at the restaurants, which you must reserve and pay additional prices for the better food. The staff were nice. However I ordered some liquor cream to add in my coffee and the waiter recused to go get some from any the bars. The saddest part is that the bars only open at 11:00 am. Front reception has ready nice drinks for arriving guests, when we asked to try one, they said no. It is only for arriving guests. However when we arrived they did not serve us any drinks because our flight was delayed. Nobody waited for us. We were VIP guests. The hotel looks clean, bc they are constantly painting over mold and metal bathroom rusts. (I guess it works). The location is beautiful. The food and mattresses are the worst part plus the two male dancers. "

"The place was okay. The view is beautiful, big pool, multiple restaurants (but most are for other guest). The staff was the most disappointing part. When you are ordering food or drinks most of them look at you like “why is this person bothering me?” They are extremely slow with service, they just don’t care for the guest. Not all staff members were like this but out of all of them about 2-3 were kind and very helpful. Another annoying part is the moment you check-in right away they drag you to the membership conversation. We were tired from our flight, it was hot and we just wanted to eat and go enjoy the place but no first listen to how you can become a member even though no one asked. At this point, my family and I will not be returning to this hotel, it was also our first time in Cancun and it was not a good impression. We have been to Punta Cana to different resorts and hands down we loved it. If we do decide to become members somewhere it will probably be in Punta Cana."

" Airport shuttle Toyota sienna was very clean and staff very pleasant .Reasonable rates , both ways on time, 5 out of 5, "