"We were warm welcoming by the front service officer. We booked the comfort room but have to change to the closet room because of the smelly pipe in the shower. They tried to fix it after we submitted the claim but it was not successful, so we were asked to move to a different room which is smaller than what we booked before. The room is small but okay. The roof top breakfast is okay with beautiful view. The location is great, just next to the metro station, a lot of restaurants nearby, theaters as well. If you are first time in London, this is a nice choice, except for the room size. "