- Liked: Cleanliness
- Disliked: Staff & service
Easy walking distance to Main Street of Playa. Received poor reservation and reception service. Nice pool, and ease of walking to mall.
Stayed 3 nights in Mar 2020
Photo gallery
Guest reviews
Excellent
540 reviews
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- Air Conditioning
- Restaurant
Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO
Explore the area
Nuestra Senora del Carmen Catholic Church8 min walk
Central Square10 min walk
Playa del Carmen Main Beach13 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
Choose dates to view prices
Standard Double Room
Photos of Standard Double Room
Standard Double Room
4.7/5 guest room ratingMore detailsRoom amenities
- 301 sq ft
- Sleeps 4
- 2 Double Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds
301-sq-foot room with garden views
Internet - Free WiFi
Entertainment - 50-cm plasma TV with cable channels
Food & Drink - Refrigerator and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Standard Room 1 King Bed
Photos of Standard Room 1 King Bed
Standard Room 1 King Bed
4.5/5 guest room ratingMore detailsRoom amenities
- 301 sq ft
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
301-sq-foot room with garden views
Internet - Free WiFi
Entertainment - 50-cm plasma TV with cable channels
Food & Drink - Refrigerator and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Standard Single Room
Photos of Standard Single Room
Standard Single Room
4.1/5 guest room ratingMore detailsRoom amenities
- 301 sq ft
- Sleeps 2
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 1Max children: 1
Room details
1 Double Bed
301-sq-foot room with garden views
Internet - Free WiFi
Entertainment - 50-cm plasma TV with cable channels
Food & Drink - Refrigerator and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Junior Suite
Photos of Junior Suite
Junior Suite
More detailsRoom amenities
- 377 sq ft
- City view
- Sleeps 4
- 2 Double Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds
377-sq-foot room, furnished balcony with city views
Internet - Free WiFi
Entertainment - 50-cm plasma TV with cable channels
Food & Drink - Refrigerator and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and laptop workspace; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
About this area
Playa del Carmen
Located in Playa del Carmen, HM Playa del Carmen is near the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed.
Visit our Playa del Carmen travel guideWhat's nearby
- Nuestra Senora del Carmen Catholic Church - 8 min walk
- Central Square - 10 min walk
- Playa del Carmen Main Beach - 13 min walk
- Pier Navega - 14 min walk
- Mamitas Beach Club - 14 min walk
Getting around
- Cancun Intl. Airport (CUN) - 49 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Social distancing measures in place
Protective shields in place at main contact areas
Safety measures
Individually-wrapped food options available for breakfast
Hand sanitizer provided
Masks and gloves available
Personal protective equipment worn by staff
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking
- Free valet parking
- Limited parking spaces
- Roundtrip airport shuttle (surcharge)
Food and drink
- Free buffet breakfast available daily 7:30 AM–10:30 AM
- 1 restaurant
- 1 poolside bar and 1 bar
- Room service available
Things to do
- Fitness center
- Outdoor pool
Family friendly
- Dry cleaning service
- Free cribs/infant beds
- Laundry facilities
- Outdoor pool
- Refrigerator
- Snack bar/deli
Conveniences
- Gift shop/newsstand
- No elevators
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- English
- German
- Spanish
Outdoors
- Garden
- Terrace
More
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning
- Ceiling fan
- Free cribs/infant beds
Bathroom
- Free toiletries
- Hair dryer
- Shower
Entertainment
- 50-cm plasma TV
- Cable channels
Food and drink
- Refrigerator
More
- Desk
- Laptop-friendly workspace
- Phone
- Safe
Policies
Check-in
Check-in from 3 PM - 11:00 AM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Safety features at this property include a smoke detector.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property.
- Personal protective equipment, including masks and gloves, will be available to guests.
- Individually-wrapped food options are available for breakfast.
Property is also known as
HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen
Frequently asked questions
Guest reviews
4.5
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.4
Property condition
This traveler didn’t leave comments with their review
Stayed 14 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is 3 minute walk to 5th Ave and the Beach.I great looking and modern fitting hotel with a central open area providing a lovely ambiance. Peaceful relaxing nights sleep....only thing that wakes you is the song of the morning bird.....would stay here again.
Stayed 4 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I loved this hotel. Very clean. Excellent staff. And amazing food and drinks. We will be back!!
Stayed 2 nights in Mar 2020
This traveler didn’t leave comments with their review
Stayed 14 nights in Mar 2020
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