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HM Playa del Carmen

Photo gallery for HM Playa del Carmen

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Junior Suite with terrace and city view | Terrace/patio

Overview of HM Playa del Carmen

HM Playa del Carmen

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720

Explore the area

  • Popular LocationQuinta Avenida7 min walk
  • Popular LocationPlaya del Carmen Main Beach12 min walk
  • Popular LocationMamitas Beach14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

About this area

Playa del Carmen

Located near the beach, HM Playa del Carmen is in Gonzalo Guerrero, a neighborhood in Playa del Carmen. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Cenote Chaak Tun and Xaman Ha Aviary are also worth visiting.

What's nearby

  • Quinta Alegría Shopping Mall - 6 min walk
  • Quinta Avenida - 7 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Mamitas Beach - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Don Chendo - 3 min walk
  • Los Hijos Del Mar - 3 min walk
  • Cassa Seviche - 4 min walk
  • El chuleton - taqueria al carbon - 4 min walk
  • Choux Choux - 6 min walk

About this property

HM Playa del Carmen

4-star hotel located in Gonzalo Guerrero
Close to Playa del Carmen Main Beach, HM Playa del Carmen provides a roundtrip airport shuttle, a poolside bar, and a terrace. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a gift shop, and concierge services
  • Tour/ticket assistance, a 24-hour front desk, and luggage storage
  • Guest reviews give top marks for the breakfast
Room features
All 91 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean, spacious rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 50-cm plasma TVs with cable channels
  • Refrigerators, ceiling fans, and daily housekeeping

Languages

English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily: MXN 300 for adults and MXN 150 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-cm plasma TV
  • Cable channels

Food and drink

  • Refrigerator

More

  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: MXN 300 for adults and MXN 150 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does HM Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at HM Playa del Carmen?

As of Jan 30, 2023, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on Jan 31, 2023 start from $96.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HM Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at HM Playa del Carmen?

Self parking and valet parking are free at this property.

What time is check-in at HM Playa del Carmen?

Check-in is from 3 PM - 11:00 AM.

What time is check-out at HM Playa del Carmen?

Check-out is at noon.

Does HM Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is HM Playa del Carmen located?

Located in Gonzalo Guerrero, this hotel is within a 15-minute walk of Quinta Alegría Shopping Mall and Playa del Carmen Main Beach. Quinta Avenida and Nuestra Senora del Carmen Catholic Church are also within 10 minutes.

Reviews

8.8

Excellent

Rating 10 - Excellent. 465 out of 812 reviews" "
" "10 - Excellent 57%
Rating 8 - Good. 252 out of 812 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 56 out of 812 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 22 out of 812 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 17 out of 812 reviews" "
" "2 - Terrible 2%

9.1/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

6/10 Okay

Kathy

Traveled with partner
Liked: Cleanliness, staff & service
Entrance is nice. Front desk is staff excellent! When parking you have to wait for attendant. No elevator. The room was small. AC worked. Fan made a racket. Gym didn't open until 7:00. Hot inside. Elliptical was really hard on level 1. Treadmill was working, but you couldn't reduce your speed. No towels. Pool area was gorgeous. Pool opened at 8:00. We were woken at 8:00 to loud children shrieking. You could hear everything, even the sound of the broom sweeping the floor next door. Towels nice. Shower had low pressure.
Stayed 1 night in Jan 2023

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and great service. Breakfast was great. Pool nice area and clean. I did not like Metal chairs and beds short. No coffee maker in room.
Stayed 5 nights in Jan 2023

6/10 Okay

Kellie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel in located on a main road, so you hear all the street noise in your room. Very small hotel, the breakfast was very limited. Rooms need upgrading. Pictures do not match hotel. I would not return to this hotel. The only positive note was Beto at the Bar he was very professional and made sure we were very well taken care of.

10/10 Excellent

Gilberto, Hidalgo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the fourth time we stay ad we always like it
Stayed 2 nights in Oct 2022

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice pool and good breakfast
Room was clean everyday, but only change towel upon request, front desk not very friendly, some bartenders with no so good attitude. Great breakfast! Wish pool would be open until 10pm. Good location!
Stayed 8 nights in Aug 2022

10/10 Excellent

Arsinoe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
I loved how clean they keep the hotel. Everthing looked new and neat. The rooms are spacious, breakfast buffet was really good, location was good too.
Stayed 2 nights in Aug 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Limaris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo , buena ubicación, el servicio súper amables , full bar en la picina
Stayed 7 nights in Jul 2022

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

10/10 Excellent

Marali

Stayed 4 nights in Jul 2022