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HM Playa del Carmen

Photo gallery for HM Playa del Carmen

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/Patio

Overview of HM Playa del Carmen

HM Playa del Carmen

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720

Explore the area

  • Popular LocationQuinta Avenida7 min walk
  • Popular LocationPlaya del Carmen Main Beach12 min walk
  • Popular LocationMamitas Beach Club14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

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About this area

Playa del Carmen

Located in Playa del Carmen, HM Playa del Carmen is near the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Quinta Avenida - 7 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Central Square - 10 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Mamitas Beach Club - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Don Chendo — 3 min walk
  • Los Hijos Del Mar — 3 min walk
  • Uno Japanese restaurant — 4 min walk
  • Choux Choux — 6 min walk
  • El doctorcito marisco y clamatos — 6 min walk

About this property

HM Playa del Carmen

4-star Playa del Carmen hotel in Gonzalo Guerrero, walk to Quinta Avenida
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 91 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, plasma TVs come with cable channels, and guests will also find refrigerators and ceiling fans.
HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 300 for adults and MXN 150 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Spanish

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 50-cm plasma TV
  • Cable channels

Food and drink

  • Refrigerator

More

  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

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Playa del Carmen
Playa del Carmen
Gonzalo Guerrero
Gonzalo Guerrero
Pool
Pool
Free WiFi
Free WiFi
Hotel
Hotel
Family friendly
Family friendly
4 star
4 star
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3 PM - 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 300 for adults and MXN 150 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 390 out of 686 reviews
5 - Excellent 57%
Rating 4 - Good. 221 out of 686 reviews
4 - Good 32%
Rating 3 - Okay. 44 out of 686 reviews
3 - Okay 6%
Rating 2 - Poor. 18 out of 686 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 686 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities
Write a review

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service
Food was cold and not great. Room decent. Staff was great !
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel 2 blocks from the main 5th Ave where the big mall is. Clean, beautiful and good breakfast. Pool area has nice bar and I love staying here often.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very friendly staff, very good breakfast,
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best hotel ever
Stayed 4 nights in Sep 2021