Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
Explore the area
Quinta Avenida7 min walk
Playa del Carmen Main Beach12 min walk
Mamitas Beach14 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
Room options
About this area
Playa del Carmen
Located near the beach, HM Playa del Carmen is in Gonzalo Guerrero, a neighborhood in Playa del Carmen. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Cenote Chaak Tun and Xaman Ha Aviary are also worth visiting.
Nuestra Senora del Carmen Catholic Church - 8 min walk
Playa del Carmen Main Beach - 12 min walk
Mamitas Beach - 14 min walk
Getting around
Cancun Intl. Airport (CUN) - 49 min drive
Restaurants
Don Chendo - 3 min walk
Los Hijos Del Mar - 3 min walk
Cassa Seviche - 4 min walk
El chuleton - taqueria al carbon - 4 min walk
Choux Choux - 6 min walk
About this property
HM Playa del Carmen
4-star hotel located in Gonzalo Guerrero
Close to Playa del Carmen Main Beach, HM Playa del Carmen provides a roundtrip airport shuttle, a poolside bar, and a terrace. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also find perks like:
An outdoor pool
Free self parking and valet parking
Buffet breakfast (surcharge), a gift shop, and concierge services
Tour/ticket assistance, a 24-hour front desk, and luggage storage
Guest reviews give top marks for the breakfast
Room features
All 91 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean, spacious rooms at the property.
Other amenities include:
Bathrooms with showers and free toiletries
50-cm plasma TVs with cable channels
Refrigerators, ceiling fans, and daily housekeeping
Languages
English, German, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Free valet parking on site
Limited onsite parking
Roundtrip airport shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily: MXN 300 for adults and MXN 150 for children
1 restaurant
1 poolside bar and 1 bar
Room service available
Things to do
Fitness center
Outdoor pool
Family friendly
Laundry facilities
Outdoor pool
Refrigerator
Snack bar/deli
Soundproofed rooms
Conveniences
Gift shop/newsstand
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Outdoors
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for buffet breakfast: MXN 300 for adults and MXN 150 for children (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen
Frequently asked questions
Does HM Playa del Carmen have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at HM Playa del Carmen?
As of Jan 30, 2023, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on Jan 31, 2023 start from $96.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is HM Playa del Carmen pet-friendly?
No, pets are not allowed at this property.
How much is parking at HM Playa del Carmen?
Self parking and valet parking are free at this property.
What time is check-in at HM Playa del Carmen?
Check-in is from 3 PM - 11:00 AM.
What time is check-out at HM Playa del Carmen?
Check-out is at noon.
Does HM Playa del Carmen provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is HM Playa del Carmen located?
Located in Gonzalo Guerrero, this hotel is within a 15-minute walk of Quinta Alegría Shopping Mall and Playa del Carmen Main Beach. Quinta Avenida and Nuestra Senora del Carmen Catholic Church are also within 10 minutes.
We verify reviews to ensure the traveler booked with Expedia Group. Travelers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
Rating 10 - Excellent. 465 out of 812 reviews" "
10 - Excellent
465
" "10 - Excellent 57%
Rating 8 - Good. 252 out of 812 reviews" "
8 - Good
252
" "8 - Good 31%
Rating 6 - Okay. 56 out of 812 reviews" "
6 - Okay
56
" "6 - Okay 7%
Rating 4 - Poor. 22 out of 812 reviews" "
4 - Poor
22
" "4 - Poor 3%
Rating 2 - Terrible. 17 out of 812 reviews" "
2 - Terrible
17
" "2 - Terrible 2%
9.1/10
Cleanliness
8.8/10
Staff & service
8.7/10
Amenities
8.8/10
Property conditions & facilities
8.9/10
Eco-friendliness
Reviews
6/10 Okay
Kathy
Traveled with partner
Jan 27, 2023
Liked: Cleanliness, staff & service
Entrance is nice. Front desk is staff excellent! When parking you have to wait for attendant. No elevator. The room was small. AC worked. Fan made a racket. Gym didn't open until 7:00. Hot inside. Elliptical was really hard on level 1. Treadmill was working, but you couldn't reduce your speed. No towels. Pool area was gorgeous. Pool opened at 8:00. We were woken at 8:00 to loud children shrieking. You could hear everything, even the sound of the broom sweeping the floor next door. Towels nice. Shower had low pressure.
Staff were really friendly and great service. Breakfast was great. Pool nice area and clean.
I did not like Metal chairs and beds short. No coffee maker in room.
Shaun
Stayed 5 nights in Jan 2023
6/10 Okay
Kellie
Traveled with family
Nov 2, 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel in located on a main road, so you hear all the street noise in your room. Very small hotel, the breakfast was very limited. Rooms need upgrading. Pictures do not match hotel. I would not return to this hotel. The only positive note was Beto at the Bar he was very professional and made sure we were very well taken care of.
Room was clean everyday, but only change towel upon request, front desk not very friendly, some bartenders with no so good attitude. Great breakfast! Wish pool would be open until 10pm. Good location!
