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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/Patio

Guest reviews

4.3/5 Excellent
540 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Restaurant

Map

Explore the area

Popular LocationNuestra Senora del Carmen Catholic Church8 min walk
Popular LocationCentral Square10 min walk
Popular LocationPlaya del Carmen Main Beach13 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Choose dates to view prices

  • Standard Double Room

    4.7/5 guest room rating

    Room amenities

    • 301 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Double Room
  • Standard Room 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 301 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room 1 King Bed
  • Standard Single Room

    4.1/5 guest room rating

    Room amenities

    • 301 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Single Room
  • Junior Suite

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Playa del Carmen

Located in Playa del Carmen, HM Playa del Carmen is near the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Central Square - 10 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Pier Navega - 14 min walk
  • Mamitas Beach Club - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

About this property

HM Playa del Carmen

4-star Playa del Carmen hotel in Gonzalo Guerrero, walk to Quinta Avenida
Along with a restaurant, this hotel has an outdoor pool and a fitness center. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 91 rooms offer free WiFi, refrigerators, and plasma TVs with cable channels. Guests will also find room service, ceiling fans, and hair dryers.
HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas

Safety measures

Individually-wrapped food options available for breakfast
Hand sanitizer provided
Masks and gloves available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking
  • Limited parking spaces
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Spanish

Outdoors

  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 50-cm plasma TV
  • Cable channels

Food and drink

  • Refrigerator

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Individually-wrapped food options are available for breakfast.

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at HM Playa del Carmen and receive a full refund?
Yes, HM Playa del Carmen offers free cancellation on select room rates, because flexibility matters! Please refer to HM Playa del Carmen cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at HM Playa del Carmen?
As of Jul 8, 2020, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on Jul 17, 2020 start from $71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does HM Playa del Carmen have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3 PM–11:00 AM.
What time is check-out at HM Playa del Carmen?
Check-out is at noon.
Does HM Playa del Carmen provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this hotel located?
Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Avenida and Nuestra Senora del Carmen Catholic Church. Playa del Carmen Main Beach and Mamitas Beach Club are also within 15 minutes.

Guest reviews

Overall score and ratings for HM Playa del Carmen

4.3
Excellent
5 - Excellent
288
4 - Good
189
3 - Okay
36
2 - Mediocre
17
1 - Poor
10
4.5
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.4
Property condition

2/5

  • Liked: Cleanliness
  • Disliked: Staff & service

Easy walking distance to Main Street of Playa. Received poor reservation and reception service. Nice pool, and ease of walking to mall.

Stayed 3 nights in Mar 2020

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 14 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Location is 3 minute walk to 5th Ave and the Beach.I great looking and modern fitting hotel with a central open area providing a lovely ambiance. Peaceful relaxing nights sleep....only thing that wakes you is the song of the morning bird.....would stay here again.

    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    My son and I loved this hotel. Very clean. Excellent staff. And amazing food and drinks. We will be back!!

    Stayed 2 nights in Mar 2020

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 14 nights in Mar 2020