Find Hotel with a Concierge in Playa del Carmen

"My family of 4 had a great vacation. the property was beautiful, lived seeing the wild life run around. All the staff were extremely helpful and kind. especially Carlos and Luis who greeted us when we got there and our housekeeper Rosenda."

"Best all inclusive! We had a great time! The staff was super friendly and helpful! We will definitely be back! "

"We had a great experience while staying in Platinum Yucatan. Amazing stuff, very helpful, lots of restaurant options, spa options and services are above and beyond!! Concierge does everything to make our stay unforgettable."

"Resort was excellent for family. Plenty food options and plenty of space at pool areas. Would just recommend having more shaded areas. "

"I loved the swim out pool in the family club rooms. I like that the resort provides beach toys. I also love the frequent shuttle service and how convenient things are overall. I am sad that the beach was not able to be used and that the resort has nothing on the website to give updates about Sargassum. I also didn't like that the sail boats are only free if you sail them yourself. "

"The property was gorgeous. Staff were friendly and on top of things. Really enjoyed our stay. "

"Overall, a great hotel! We truly enjoyed our stay and left feeling refreshed and energized. The architecture is in Spanish colonial style. Lush tropical plants everywhere. Very photogenic. We stayed at the Golden Swim-up Suit. Highly recommend if you prefer a relatively more quiet surroundings and easy access to the pool (literally just outside your door). Actually, the vast majority of the time, we simply hanged out on the lough chairs outside our door at the front terrace. When it gets too hot, we jump in the pool for a quick swim and then come back to take a nap LOL The staff is very friendly and the food was tasty. I recommend the grilled octopus in the Mexican resturant. Now the downside. 1) the hotel "

"Beautiful property and excellent service."

"Amazing rooftop view and staffed. everything was walkable distance. Wish I was there right . Definitely coming back here"