Find Hotel with a Concierge in Playa del Carmen

"Room was cleaned and always taken care of."

"The concierge’s were excellent they went on and on for my daughter’s birthday"

"Our family had an incredible, unforgettable week here. Compared to other resorts I've stayed at, I was actually blown away by the entire experience. This is partially because we did the Privelege upgrade, and I would recommend it to anyone looking to book this or any resort. We were treated like VIPs from the second we stepped foot on the proeperty. We had a private, comfortable check in experience, butler service that took care of all our reservations and needs for the entire stay, a spectacular ocean view suite right on the beach, the list goes on. By far, the best features were the Privelege Lounge, where we enjoyed absolutely amazing food and service (I actually had the best steak of my life there, which is as surprising to me as to anyone who may read this) and the exclusive Privelege beach, with nonstop top tier service, perks, amenties and just fantastic paradise vibes. Literally, they thought of everything - sunscreen, beach toys for our toddler, pillows for your lounge chair, ice buckets with fresh water, abything you need. You can even order lunch right to your lounge chair. I loved every second. I didnt have a single bad drink - the mixology was on point. I enjoyed the variety of thoughtful and beautifully curated entertainment, I had more positive interactions with staff than I can count, and I ate better than I ever have at a resort. Every piece of this resort is thought out. We will be back. I miss it already. Thank you for a PERFECT vacation!"

"Everything was absolutely amazing! The shops, the staff, food etc. Was my girlfriends first time ever in Mexico & mine in a couple years, it couldn’t have been better "

"We will definitely be coming back super safe and perfect for families with kids "

"Wonderful very good resort"

"Nice Resort"

"Property was very clean. Staff was excellent and on point. There were some issues witj the water during our stay but itnwas fixed within 24 hours. "

"Breakfast was delicious, and seating was usually fast. Clean spacious rooms to sleep in. Most the staff are very prompt and courteous. I enjoyed most my dining experience except for the Mexican restaurant (had to wait 40 minutes for a water and beer to be served, reminded staff and finally got it after walking up to the restaurant bar…the restaurant was not busy at all)."