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Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Photo gallery for Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Featured Image
On the beach
Outdoor pool
Terrace/Patio
Terrace/Patio

Overview of Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

4 out of 5

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera Chetumal-Cancún 307, Fracc. Playa Paraiso, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Manglar Golf Course4 min drive
  • Popular LocationMaroma Beach9 min drive
  • Popular LocationTres Rios Ecopark12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only is on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Looking to enjoy an event or a game while in town? See what's happening at Mario Villanueva Stadium Madrid or El Rey Polo Country Club.

What's nearby

  • El Manglar Golf Course - 4 min drive
  • Maroma Beach - 9 min drive
  • Sanctuary of Hope and Time Capsule - 12 min drive
  • Tres Rios Ecopark - 12 min drive
  • El Camaleon Mayakoba Golf Course - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • Cavamar — 1 min walk
  • The Blend — 1 min walk
  • El Hashiru — 14 min walk
  • Cirque Du Soleil Joya — 4 min drive
  • Burger Stop — 5 min drive

About this property

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Elegant adults-only hotel on the beach
At Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only, hit the beach, dine onsite at Cavamar, or enjoy a drink at one of the hotel's 3 bars/lounges. All 38 rooms boast private plunge pools and indoor private spa tubs, plus kitchenettes and flat-screen TVs with cable channels. Guests will also find free WiFi, free minibar items, and living rooms.
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and indoor private spa tubs. Accommodations offer separate living rooms. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with microwaves, separate dining areas, and espresso makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants
  • 3 bars/lounges

Things to do

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Elevator
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 60-inch flat-screen TV
  • Cable channels

Food and drink

  • Dining room
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Kitchenette
  • Microwave

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private plunge pool
  • Private indoor spa tub
  • Separate living room
  • Separate sitting area
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 135 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico
Senses Riviera Maya by Artisan Gourmet All Inclusive Adults Only

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 388 out of 862 reviews
5 - Excellent 45%
Rating 4 - Good. 256 out of 862 reviews
4 - Good 30%
Rating 3 - Okay. 102 out of 862 reviews
3 - Okay 12%
Rating 2 - Poor. 48 out of 862 reviews
2 - Poor 6%
Rating 1 - Terrible. 68 out of 862 reviews
1 - Terrible 8%

4.3/5

Cleanliness

4.3/5

Staff & service

3.5/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Traveled with partner
Disliked: Amenities, property conditions & facilities
Food option was limited and not good at all!!! The pictures advertise look way better than the actual hotel it’s self !! It’s definitely needs work! They never had bottled water available or cold bottled beer. I would never stay here again or recommend this place to anyone! It’s also very secluded from any stores etc in the area.
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the views are insane, the infinity pool was perfect. The roof top deck with hot tub made for a beautiful sunrise. Geraldo in the main restaurant went above and beyond on every meal for us! They all helped make by birthday celebration one to remember! The entire team was wonderful! The food in both locations was full of flavor and presented well!
Stayed 4 nights in Jul 2021

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Disappointed on multiple levels. No welcome drink, no coffee maker in room. To have things brought to room was extra charge, microwave not working. Food mediocre. Setting right on the beach was beautiful, staff friendly, rooms very spacious and nice, but ultimately had to change vacation plans and left four days early with promise of refund from both hotel and Expedia, and told this by multiple people multiple days, now being stiffed out of $1,000 USD and everyone taking no responsibility and claiming they know nothing. Very very upset, disappointed, would not go back.
Stayed 8 nights in Jul 2021

3/5 Okay

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Do not stay at this hotel for your honeymoon, or at all for that matter. The only thing this hotel had going for them and that was the great customer service. We got to the airport and the shuttle was 2 hours late so we had to pay for our own taxi. Then we got to the hotel at 11 and dinner was done at 9 so we couldn’t eat (taxi said dinner was open until 12) so we didn’t have the driver stop. Tv had a large crack and so they had to replace that. Plunge pool was not filled and they couldn’t fill it until the next day due to maintenance. The room was not decorated as described in photos for a honeymoon and staff was well aware that it was our honeymoon and we had the honeymoon suite. Next day and plunge pool wasn’t filled and we had to message again and it finally got done late at night. Water was ice cold so we couldn’t enjoy the water one bit. Then decided to take a bath and the water was ice cold with no hot water. The ac stopped working. Notified maintenance and the ac never was fixed. The next day we tried the water again and the cold was then broken and we couldn’t take a bath because it was so hot. The room was nothing special. There was spots on the floor which was a cement floor. The food was good but you didn’t get very much & they wanted you to share some things all though it was an all inclusive. The waiter was not very friendly at the restaurant and seemed like we were an inconvenience. Last the road to get there is extremely bumpy & not relaxing to ride in a taxi.
Stayed 5 nights in Jul 2021

1/5 Terrible

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was false advertisement it didn’t appear how it look like on the site. The rooms had a damp smell to it. The floor were cement floor very dangerous if you are walking with wet clothes. The furniture was not cleans. The rooms needed to be updated painted. There was no hair dryer. I had to request for face clothes. They charge you $10 for room service. They also charge you $10 for high end liquor this is supposed to be be all inclusive. I did not a great time there. Also the beds in the room were uncomfortable my back hurt the whole time. The staff were very friendly.
Stayed 4 nights in Jul 2021