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On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
7 outdoor pools, pool umbrellas

Guest reviews

4.1/5 Very Good
301 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
All inclusive
Air Conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya8 min drive
Popular LocationEl Camaleon Mayakoba Golf Course10 min drive
Popular LocationPunta Esmeralda Beach15 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Choose dates to view prices

  • Room, Multiple Beds, Garden View (THREE BEDROOM PENTHOUSE RESORT RESIDE)

    Room amenities

    • 1377 sq ft
    • Sleeps 10
    • 1 King Bed and 2 Queen Beds
    More detailsRoom, Multiple Beds, Garden View (THREE BEDROOM PENTHOUSE RESORT RESIDE)
  • Room, Multiple Beds, Pool View (TWO BEDROOM PENTHOUSE RESORT RESIDENC)

    Room amenities

    • 1140 sq ft
    • Sleeps 8
    • 1 King Bed and 2 Queen Beds
    More detailsRoom, Multiple Beds, Pool View (TWO BEDROOM PENTHOUSE RESORT RESIDENC)
  • Room, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)

    Room amenities

    • 1151 sq ft
    • Sleeps 8
    • 1 King Bed and 2 Queen Beds
    More detailsRoom, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)
  • Room, 1 King Bed with Sofa bed, Garden View (ONE BEDROOM RESORT RESIDENCE)

    Room amenities

    • 710 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed, Garden View (ONE BEDROOM RESORT RESIDENCE)
  • Room, Multiple Beds, Garden View (THREE BEDROOM RESORT RESIDENCE)

    Room amenities

    • 1550 sq ft
    • Sleeps 10
    • 1 King Bed and 2 Queen Beds
    More detailsRoom, Multiple Beds, Garden View (THREE BEDROOM RESORT RESIDENCE)
  • Deluxe Room, Multiple Beds, Garden View (DELUXE)

    3.9/5 guest room rating

    Room amenities

    • 527 sq ft
    • Sleeps 4
    • 1 King Bed and 2 Queen Beds
    More detailsDeluxe Room, Multiple Beds, Garden View (DELUXE)
  • Suite, 1 King Bed with Sofa bed, Garden View (NE BEDROOM PENTHOUSE RESORT RESIDENCE)

    5/5 guest room rating

    Room amenities

    • 1087 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Garden View (NE BEDROOM PENTHOUSE RESORT RESIDENCE)
  • Suite, 1 King Bed, Pool View

    Room amenities

    • 700 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed, Pool View
  • Suite, 1 King Bed, Garden View

    Room amenities

    • 700 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, Garden View
  • Room, Multiple Beds, Garden View

    Room amenities

    • 1140 sq ft
    • Sleeps 8
    • 1 King Bed and 2 Queen Beds
    More detailsRoom, Multiple Beds, Garden View
  • Deluxe Room, 1 King Bed, Garden View

    Room amenities

    • 49 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Garden View
  • Room, Multiple Beds, Garden View

    Room amenities

    • 1377 sq ft
    • Sleeps 10
    • 1 King Bed and 2 Queen Beds
    More detailsRoom, Multiple Beds, Garden View
  • Suite, Multiple Beds, Garden View

    Room amenities

    • 101 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Twin Bed
    More detailsSuite, Multiple Beds, Garden View
  • Suite, 1 King Bed with Sofa bed, Garden View

    Room amenities

    • 710 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Garden View
  • Room, Multiple Beds, Garden View

    Room amenities

    • 1550 sq ft
    • Sleeps 10
    • 1 King Bed and 2 Queen Beds
    More detailsRoom, Multiple Beds, Garden View
  • Room, Multiple Beds, Garden View

    Room amenities

    • 1151 sq ft
    • Sleeps 8
    • 1 King Bed and 2 Queen Beds
    More detailsRoom, Multiple Beds, Garden View

About this area

Playa del Carmen

Located in Playa del Carmen, The Fives Beach Hotel & Residences - All Senses Inclusive is on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Discover the area's water adventures with scuba diving and water skiing nearby, or enjoy the great outdoors with cave exploring and ziplining.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Guadalupe Church - 8 min drive
  • Grand Coral Golf Riviera Maya - 8 min drive
  • Playa 88 - 9 min drive
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Punta Esmeralda Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • SEA OLIVE — 1 min walk
  • Pisco Nikkei & Raw Bar — 1 min walk

About this property

The Fives Beach Hotel & Residences - All Senses Inclusive

Upscale property on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences - All Senses Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 662 rooms offer thoughtful touches like minibars (stocked with some free items) and pillow menus, as well as comforts such as pillowtop beds and premium bedding. Furnished balconies or patios and iPod docks are standard, as are LCD TVs with cable channels.
The Fives Beach Hotel & Residences - All Senses Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items).

Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 10 per night
  • Valet parking: USD 10 per night
  • Shopping center shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Snorkeling
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • DVD player
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business center
  • 1 meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.14 per accommodation, per night, up to 20 nights

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
Contactless check-in and contactless check-out are available
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Fives Beach Hotel Residences All Senses Inclusive
The Fives Azul Beach Resort Gourmet All Inclusive by Karisma

Frequently asked questions

Can I cancel my reservation for free at The Fives Beach Hotel & Residences - All Senses Inclusive and receive a full refund?
Yes, The Fives Beach Hotel & Residences - All Senses Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Fives Beach Hotel & Residences - All Senses Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Fives Beach Hotel & Residences - All Senses Inclusive?
As of Aug 5, 2020, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel & Residences - All Senses Inclusive on Aug 11, 2020 start from $159, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 7 outdoor pools and a children's pool.
Is The Fives Beach Hotel & Residences - All Senses Inclusive pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Fives Beach Hotel & Residences - All Senses Inclusive?
Self parking is available for USD 10 per night. Valet parking is available for USD 10 per night.
What time is check-in at this property?
Check-in is from 3 PM–11:00 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (amount may vary).
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, scuba lessons, and more.
Where is The Fives Beach Hotel & Residences - All Senses Inclusive located?
Nestled on the beach, this Playa del Carmen property is 2.1 mi (3.5 km) from Punta Esmeralda Beach and 3 mi (4.8 km) from Quinta Avenida. Playa 88 and 28 de Julio Square are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for The Fives Beach Hotel & Residences - All Senses Inclusive

4.1
Very Good
5 - Excellent
157
4 - Good
77
3 - Okay
30
2 - Mediocre
21
1 - Poor
16
4.4
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort is awesome. Due to COVID-19 they were only operating a few restaurants for each meal so not a lot of choices but during lunch the burger stand and taco stand down by the beach is the best

Stayed 7 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bed Sheets and pillow cases in one of our rooms where with stains

Stayed 3 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was our first time in this place! Positives-stunning grounds, lots of flowers and animals.Beautiful beach and swimming pools. Comfortable beds and pillows. Wait staff is amazing, especially Adriano,Fernando and David at Arezzo and Edgar in Sea Olive. Personal concierge Erick made a nice surprise for our son's birthday! Negative -reservation system very inconvenient and annoying, you have to wait in line,outside, in hot weather, sometimes up to 45 minutes to make reservation for dinner.Hated it.On vacation its last thing you want to do. Mosquitoes-awful and mean! We lived on third floor, our elevator didnt work half a time. Sewer smell!!! Breakfast was served in 3 restaraunts with the same menu and very limited choice!

Stayed 5 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very large and fairly luxurious resort. Family oriented, lots of kids and families, and a great place for them. Stay somewhere else if you are looking for younger singles and party. Food and bar options were great.

Stayed 2 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love this hotel!! Rooms are very nice!! AC works great!!

Stayed 4 nights in Jul 2020