Ratings based on 743 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from wpb

Nice location.

Posted Aug 14, 2015
I'm very disappointed... Food , installation very bad. No customer service at the front desk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely little spot within walking distance to 5th

Posted Aug 11, 2015
Pros: Its small...with fun evening shows each night. Love that is was within walking distance of shopping on 5th.
Cons: They are working on improvements...and are short staffed so it appears that the resort is not as tidy as it could be with more help.
Location: Close to 5th without all the noise of 5th...
This little resort is a good spot for relaxing and families...if you're looking for luxury and a "hot spot" this is not it. I was pleasantly surprised by the size...not big but big enough to hold the amenities you want for a Playa del Carmen stay. In reading some other reviews prior to booking...people need to remember its Mexico. Yes...the resort is a bit old and you can see age everywhere. The rooms are nice/clean and the staff hospitable/pleasant. The food is your standard buffet fare but the restaurants were very good...especially the Mexican restaurant where they charge only $6/person to dine. And the upside...you don't have to make reservations like so many other resorts. They are also (now) working on adding a Japanese restaurant. Yes...you pay for extras (internet, the safe) but it was what they stated at check in. And yes...Riviera Maya has an issue with seaweed right now. They cannot help what the ocean is doing. This resort had staff out there EVERY DAY raking/picking it up and actually removing it. Some resorts are just burying it and the smell is horrid. The seaweed did not deter many of us from getting in the ocean.
2 out of 5
by A verified traveler

Never again

Posted Aug 10, 2015
Very disappointed. Rude staff, bad food. Wasn't told everything was NOT included and have to pay more for better alcohol and a room safe. The "mini bar" was 6 sodas and a water.
3 out of 5
by A verified traveler

Nice hotel for price

Posted Aug 8, 2015
Pros: It was close to 5th Ave for shopping. It had a decent beach as well.
Cons: I would have liked to see more activities on the hotel grounds. It was the same things every day and really not enough to not leave the hotel.
Location: It was within a few minutes of 5th Ave so you could do some local shopping.
This was our first time in Mexico. The Reef Coco Beach was a nice hotel. There weren't very many activities in the hotel and the shows were 'ok'. If you aren't going to be at the hotel most of the day and will be out doing excursions, then it is a decent hotel. This is not a hotel you can stay at all day and have things to do. The restaurants were decent but the buffet needs more variety. Overall it was a good bang for the buck since we were out and about most of the time.
4 out of 5
Recommended
for Families
by A verified traveler from Ciudad de México

Hotel pequeño con ambiente muy agradable

Posted Aug 6, 2015
Pros: La alberca esta limpia y a muy buena temperatura. La comida es buena para un todo incluido con dos restaurantes de especialidades de muy buen ambiente
Cons: Algunas de las instalaciones son viejas pero están en buen estado de conservación. Seria bueno un business center y un horario mas amplio del gimnasio
Location: Se encuentra muy bien ubicado para visitar la quinta avenida, para comer, antrear o comprar. La playa es pequeña, pero la alberca es excelente.
Pasamos una semana excelente con mis 3 hijos adolescentes. Excelente ubicación para disfrutar playa del Carmen y muy bien localizado para ir a Tulum y parques temáticos. Desde el principio te explican todo lo que hay en el hotel. La comida es muy buena para ser buffet de todo incluido y aunque varían poco es suficiente. Tiene dos restaurantes de especialidades, aunque uno de ellos te cobra extra. Buenos juegos de alberca y muy buenos espectáculos nocturnos (ojala desaparecieran el karaoke, con los americanos es insoportable). GIMANSIO PEQUEÑO PERO BIEN EQUIPADO IGUAL QUE EL SPA. La cancha de tenis es buena.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cancún

Trato amable del personal

Posted Aug 4, 2015
El personal fue muy amable y considerado con nosotros que llevamos un familiar con discapacidad la pasamos muy bien y con una habitación cerca de los centros de consumo como habíamos solicitado.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Nice hotel, pity about all the seaweed.

Posted Aug 4, 2015
Were only able to swim in the ocean on one of the days - too much seaweed. Don't bother to upgrade to Superior Service as the A la Carte restuarants were NOT worth the additional cost! Staff are wonderful. Well situated for day trips and walking distance to 5th Avenue. Great for families.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Cons: La playa
Muy buena la alberca agusto los restaurantes bien el personal amable cuartos limpios podría ser mejor, la playa mas o menos no me gusto que sea embarcadero
5 out of 5
Recommended
for Everyone
by A verified traveler

vacation 2015

Posted Jul 23, 2015
I love the hotel , everybody was soo kind. The food was really good, the buffet had really good breakfast , diffrnt kind of food to choose from everydAy. The pool bar was great, margaritas were delicious, they had strawberry! Lemonade. We had tekila , piña coladas. Bartenders were friendly, hotel had many activies, games for adults and kidz. Taxis were outside the door, no problem getting transportation. Rooms were clean, my husband and me enjoy it being there for a few days and were planning to go next year with kidz for summer vacation
4 out of 5
Recommended
for Everyone
by A verified traveler from zumpango

excelente atencion

Posted Jul 20, 2015
Pros: Sus albercas
Cons: Mantenimiento de enceres de la habitacion
Location: Cerca de quinta avenida. Hay servicios cercanos. Así como cerca los parques recreativos de la zona turistica
Todos los empleados. Esmerados en servicio las instalaciones buenas solo les falta remodelar las habitaciones. El frigobar suena el motor. Si como el aire acondicionado