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The Ritz-Carlton, San Juan

Photo gallery for The Ritz-Carlton, San Juan

Exterior
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
Outdoor pool, sun loungers
37-inch flat-screen TV with digital channels, TV

Overview of The Ritz-Carlton, San Juan

The Ritz-Carlton, San Juan

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
6961 Ave Gobernadores, Carolina, 00979

Explore the area

  • Popular LocationBalneario de Carolina1 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)7 min walk
  • Popular LocationIsla Verde Beach9 min walk
  • Popular LocationCarolina Beach13 min walk

Room options

About this area

Carolina

Located on the beach, The Ritz-Carlton, San Juan is in Isla Verde, a neighborhood in Carolina with good shopping. Museo de Arte Contemporaneo de Puerto Rico and Luis Munoz Marin Foundation are local landmarks, and travelers looking to shop may want to visit The Mall of San Juan and Plaza del Mercado. Traveling with kids? Consider Punto Verde and Museo del Mar. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.

What's nearby

  • Balneario de Carolina - 1 min walk
  • Pine Grove Beach - 2 min walk
  • Isla Verde Beach - 9 min walk
  • Carolina Beach - 13 min walk
  • Barbosa Park - 4 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 5 min drive

Restaurants

  • Platos - 3 min walk
  • Piu Bello Gelato - 3 min walk
  • Metropol - 3 min walk
  • Meat Market Miami - 7 min walk
  • La Piccola Fontana - 8 min walk

About this property

The Ritz-Carlton, San Juan

5-star luxury resort located in Isla Verde
Consider a stay at The Ritz-Carlton, San Juan and take advantage of a poolside bar, a terrace, and shopping on site. With a beachfront location, beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a hot stone massage, hydrotherapy, or a detox wrap at the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants. The 24-hour gym offers aerobics classes and yoga classes; other things to do include snorkeling, windsurfing, and surfing/body boarding. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a hair salon.
Additional perks include:
  • An outdoor pool with sun loungers
  • Valet parking (surcharge), limo/town car service, and express check-out
  • A reception hall, concierge services, and express check-in
  • Luggage storage, meeting rooms, and ATM/banking services
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All 416 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes.
Extra amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with designer toiletries and showers
  • 37-inch flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18 per day)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 21.00 per day; includes in/out privileges)
  • Valet parking on site (USD 28.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • 5 restaurants
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Aerobics classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/body boarding
  • Windsurfing
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Outdoor pool
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 3:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Fitness center access
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless Internet: USD 18 per day (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Ritz-Carlton Hotel San Juan
Ritz-Carlton San Juan
San Juan Ritz-Carlton
Ritz-Carlton San Juan Hotel
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Ritz-Carlton San Juan Resort Carolina
Ritz-Carlton San Juan Carolina
The Ritz Carlton San Juan
RitzCarlton Juan Carolina
The Ritz Carlton, San Juan
The Ritz-Carlton, San Juan Resort
The Ritz-Carlton, San Juan Carolina
The Ritz-Carlton, San Juan Resort Carolina

Frequently asked questions

Does The Ritz-Carlton, San Juan have a pool?

Yes, this property has an outdoor pool.

Is The Ritz-Carlton, San Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, San Juan?

Self parking is available for USD 21.00 per day. Valet parking is available for USD 28.00 per day.

What time is check-in at The Ritz-Carlton, San Juan?

Check-in is from 4 PM - 3:30 AM.

What time is check-out at The Ritz-Carlton, San Juan?

Check-out is at 11 AM.

Where is The Ritz-Carlton, San Juan located?

Nestled on the beach, this Isla Verde resort is just steps from Balneario de Carolina and Pine Grove Beach. Isla Verde Beach and Carolina Beach are also within 15 minutes.

Can I cancel my reservation for free at The Ritz-Carlton, San Juan and receive a full refund?

Yes, The Ritz-Carlton, San Juan offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, San Juan cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 999 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 245 out of 999 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 91 out of 999 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 43 out of 999 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 22 out of 999 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

9.3/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was super perrrrrrrrrrrrrrrffffffffffeeeeeeecccccct
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Amenities are extraordinary! Great location and close to nightlife in Condado area of San Juan. Beaches are clean and relaxing. Can’t wait to return to Puerto Rico!
Stayed 10 nights in Jun 2017

10/10 Excellent

Brittany, Chicago,IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
From start to finish, the staff is simply incredible- accommodating, sincere, and kind. I have stayed here twice within the last 6 months and am counting down to go back. Ayman Tazi is an example of what you expect the definition of customer service to be speaking about. Any issue we did encounter (needing more towels or TP) were handled within minutes. This island is something everyone should experience. This Ritz will help you have as authentic, or as relaxing, as a stay as you’d like.
Stayed 8 nights in Aug 2017

10/10 Excellent

Julie, Cadillac, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel on Puerto Rico
I vacationed in PR last March and loved it so much I came back in August! I was so impressed with the hotel accommodations and especially the staff. They were very attentive, caring and professional! It's the only hotel I will stay at in Puerto Rico!
Stayed 5 nights in Aug 2017

10/10 Excellent

osama , New York ,NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous
Stayed 5 nights in Aug 2017

8/10 Good

mari, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The service/staff is stellar...amazing. However, the pool...there are much better ones in other San Juan hotels. This one is only 3 feet. Also, the room service menu/prices isn't great. Overall, it's very beautiful, clean & well staffed. Thank you, Ritz.
Stayed 4 nights in Aug 2017

10/10 Excellent

Tae, chatlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip and hotel!
There is really nothing bad I can say about the Ritz. It is a little pricey but you get what you pay for. The entire staff was friendly every time we came in to contact with them. They were very pleasant. The pool, the casino, the beach, BLT, and the guava mimosas were superb! I couldn't imagine staying anywhere else. PR was beautiful!!
Stayed 4 nights in Aug 2017

10/10 Excellent

Felix, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Right on the beach.
Amazing hotel staff, very accommodating. I did not like the view i had from my room. It was a view of the roof, I spoke to the front desk and they were able to move my room which had an amazing view of th ocean and the beach. This is my second time staying at the Ritz Carlton and I plan on staying a third.
Stayed 14 nights in Aug 2017