The Ritz-Carlton, San Juan

Photo gallery for The Ritz-Carlton, San Juan

Featured Image
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
Outdoor pool, sun loungers

Overview of The Ritz-Carlton, San Juan

The Ritz-Carlton, San Juan

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
6961 Ave Gobernadores, Carolina, 00979

Explore the area

  • Popular LocationPine Grove Beach4 min walk
  • Popular LocationIsla Verde Beach8 min walk
  • Popular LocationCarolina Beach13 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)5 min drive

Choose dates to view prices

About this area

Carolina

Located on the beach, The Ritz-Carlton, San Juan is in Isla Verde, a neighborhood in Carolina with good shopping. Casa Dra. Concha Meléndez Ramírez and Luis Munoz Marin Foundation are local landmarks, and travelers looking to shop may want to visit The Mall of San Juan and Mercado de Rio Piedras. Traveling with kids? Consider Punto Verde and Museo del Mar. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.

What's nearby

  • Balneario de Carolina - 1 min walk
  • Pine Grove Beach - 4 min walk
  • Isla Verde Beach - 8 min walk
  • Carolina Beach - 13 min walk
  • Jose Miguel Agrelot Coliseum - 9 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 5 min drive

Restaurants

  • Platos — 3 min walk
  • BLT Steak — 3 min walk
  • Piu Bello Gelato — 3 min walk
  • Metropol — 3 min walk
  • Meat Market Miami — 7 min walk

About this property

The Ritz-Carlton, San Juan

5-star beach resort with a full-service spa
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, San Juan's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 416 rooms offer comforts like pillowtop beds and premium bedding, plus 24-hour room service and flat-screen TVs with digital channels. Other amenities available to guests include WiFi, minibars, and coffee makers.
The Ritz-Carlton, San Juan offers 416 accommodations with minibars and complimentary bottled water. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18 per day)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 21.00 per day; includes in/out privileges)
  • Valet parking on site (USD 28.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • 5 restaurants
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Aerobics classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/boogie boarding
  • Windsurfing
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 3:30 AM
Express check-in

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Fitness center access
  • Internet access

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 18 per day (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Barclaycard; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Ritz-Carlton Hotel San Juan
Ritz-Carlton San Juan
San Juan Ritz-Carlton
Ritz-Carlton San Juan Hotel
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Ritz-Carlton San Juan Resort Carolina
Ritz-Carlton San Juan Carolina
The Ritz Carlton San Juan
RitzCarlton Juan Carolina
The Ritz Carlton, San Juan
The Ritz-Carlton, San Juan Resort
The Ritz-Carlton, San Juan Carolina
The Ritz-Carlton, San Juan Resort Carolina

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 598 out of 999 reviews
5 - Excellent 60%
Rating 4 - Good. 245 out of 999 reviews
4 - Good 25%
Rating 3 - Okay. 91 out of 999 reviews
3 - Okay 9%
Rating 2 - Poor. 43 out of 999 reviews
2 - Poor 4%
Rating 1 - Terrible. 22 out of 999 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.7/5

Staff & service

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was super perrrrrrrrrrrrrrrffffffffffeeeeeeecccccct
Stayed 6 nights in May 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Amenities are extraordinary! Great location and close to nightlife in Condado area of San Juan. Beaches are clean and relaxing. Can’t wait to return to Puerto Rico!
Stayed 10 nights in Jun 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
From start to finish, the staff is simply incredible- accommodating, sincere, and kind. I have stayed here twice within the last 6 months and am counting down to go back. Ayman Tazi is an example of what you expect the definition of customer service to be speaking about. Any issue we did encounter (needing more towels or TP) were handled within minutes. This island is something everyone should experience. This Ritz will help you have as authentic, or as relaxing, as a stay as you’d like.
Stayed 8 nights in Aug 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel on Puerto Rico
I vacationed in PR last March and loved it so much I came back in August! I was so impressed with the hotel accommodations and especially the staff. They were very attentive, caring and professional! It's the only hotel I will stay at in Puerto Rico!
Stayed 5 nights in Aug 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous
Stayed 5 nights in Aug 2017