“Outstanding Service and Exceptional Hospitality!
I had an absolutely wonderful experience during my stay this weekend. What stood out the most was the outstanding customer service from the moment I arrived.
After being up since 3:00 AM, spending the day in meetings and traveling, I arrived at the hotel completely exhausted. I was expecting the usual check-in process, but the front desk staff member made everything incredibly easy. She simply asked for my name and already had everything……
“Under staffed, no coffee or cups, toilet seat didn’t stay up, storage room was locked and no one had a key, outside trash can was full , room doors didn’t shut all the way had to push them closed,
You need to hire more staff and PROPERLY train them.”