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Heaven Hotel

3.0 star property
Comfortable aparthotel with children's pool and 24-hour front desk

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Heaven Hotel

Outdoor pool, pool umbrellas, sun loungers
Front of property
Apartment, 2 Bedrooms | In-room safe, blackout drapes, iron/ironing board, free WiFi
Apartment, 2 Bedrooms | Living room | Smart TV
Full-size fridge, microwave, toaster, cookware/dishes/utensils
Reviews
9.6

Exceptional

Popular amenities

  • PoolPoolPool
  • Outdoor SpaceOutdoor SpaceOutdoor Space
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • KitchenKitchenKitchen
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Popular LocationGran Coyote Golf3 min drive
  • Popular LocationPlaya Xcalacoco3 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive
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Room options

View all photos for Family Apartment

Shower, rainfall showerhead, hair dryer, towels

Family Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

In-room safe, blackout drapes, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

10/10 Exceptional

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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$46 total
includes taxes & fees
May 27 - May 28
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About the neighborhood

Playa del Carmen

Heaven Hotel is located in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Tres Rios Ecopark, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Temazcal Natura and Cenote Chaak Tun are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Gran Coyote Golf - 3 min drive
  • Playa Xcalacoco - 3 min drive
  • El Camaleón Mayakoba Golf Course - 5 min drive
  • Quinta Avenida - 8 min drive
  • Playa del Carmen Main Beach - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • Alberca - Pool - 5 min drive
  • Amaranto - 20 min walk
  • The Fives Plaza - 2 min drive
  • 5th Avenue - 16 min walk
  • Miso - 16 min walk

About this property

Entire place

Heaven Hotel

Comfortable aparthotel with children's pool and 24-hour front desk
Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a communal living room. Each apartment features a kitchen with a refrigerator and a microwave, plus a washer/dryer and a Smart TV with digital channels. Guests can appreciate conveniences like 2 bathrooms and a dining area, and other amenities include free WiFi and a balcony.
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • Bedsheets provided

Bathroom

  • 2 bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • Smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Property Registration Number 117096

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access starts at 8:00 AM.

How much does it cost to stay at Heaven Hotel?

As of May 26, 2024, prices found for a 1-night stay for 2 adults at Heaven Hotel on May 27, 2024 start from $58.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Heaven Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Heaven Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Heaven Hotel?

Check-out is at noon.

Where is Heaven Hotel located?

Situated in Playa del Carmen, this aparthotel is within 1 mi (2 km) of Playa Xcalacoco and Gran Coyote Golf. El Camaleón Mayakoba Golf Course and 28 de Julio Square are also within 3 mi (5 km).

Reviews

9.6

Exceptional

Rating 10 - Excellent. 54 out of 65 reviews" "
Rating 8 - Good. 7 out of 65 reviews" "
Rating 6 - Okay. 3 out of 65 reviews" "
Rating 4 - Poor. 0 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Leah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, cleanliness, friendliness and location were great for price. Quiet location but easily accessible to dining, beach and shopping. The only complaint would be that the elevator was out of order when we were there but they explained the part they were needing would take a month to come in from Mexico City, also their hot water ran out quickly. Loved being able to wash and dry my clothes with the available washer/dryer machine in the room. Room size was large, very clean and housekeeping did excellent job cleaning when we requested it to be done. Would recommend to my friends and family, we felt safe and comfortable with the surroundings, good tacos just around the corner, having the 7eleven on the corner was very convenient. Would gladly return!
Stayed 5 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Love it very comfortable for the kids
Stayed 4 nights in Feb 2024

10/10 Excellent

Aimee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Stayed 6 nights in Mar 2024

10/10 Excellent

Brooke

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Traveled with family
Nuevo y súper limpio
Excelente!! Super limpio tiene estacionamiento una farmacia en la esquina y un 7 eleven! Tuvimos una muy buena estancia además tiene lavadora y secadora
Stayed 3 nights in Dec 2023

10/10 Excellent

Pascal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Last minute reservation. Beautiful appartment. Well maintained. Highly recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Stayed 13 nights in Oct 2023

6/10 Okay

Mayra

Stayed 1 night in Aug 2023

10/10 Excellent

Bernhard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it.
Stayed 1 night in Jul 2023

10/10 Excellent

ARISTIDES

Traveled with family
Liked: Cleanliness, room comfort
Nice place to stay
Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
Stayed 4 nights in Jul 2023

10/10 Excellent

Leanna A

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gareth

Stayed 1 night in Apr 2023

10/10 Excellent

JORGE, EDMONTON

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel by far exceeded my expectations. Our 2 bed, 2 bath suite had a sizeable kitchen, living and insuite laundry. Split AC units in rooms and loving, smart TV (allows you to connect to your Nerflix account). Very clean and staff was helpful and nice. Beach is 5 min by car.
Stayed 3 nights in Apr 2023

10/10 Excellent

Scott

Traveled with partner
Liked: Amenities, property conditions & facilities
It was a terrific place to stay and clean. Staff was friendly and very accommodating.

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, room comfort
Home away from home
Great place, quiet, and fun! The staff was great!
Stayed 3 nights in Aug 2022

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,,
Stayed 1 night in Aug 2022

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, room comfort
Spacious and well furnished rooms.
Amazing stay. Super clean. Great staff. Spacious rooms.
Stayed 1 night in Aug 2022

10/10 Excellent

Nilsa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excelente en limpieza. Bastante grande. Mi habitación tenía dos cuartos completo y dos baños, sala con sofa cama, amplia cocina equipada, comedor y laundry. Cerca de los parques que fuimos y tours. Front desk excellent y muy amables. Tips: los apt del second floor estacionan adentro con portón controlado pero hay guardia de seguridad 24/7. Recomiendo alquiler de carro.
Stayed 6 nights in Dec 2021

10/10 Excellent

randy

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property, updated rooms, spacious. Away from the city downtown area, hard to find
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Excellent hotel!
The property is brand new, complete, confortable and spacious...an apartament in which I could live in! A bit far from the city centre, but excellent option if you have a car. Strongly recommended!
Stayed 2 nights in Mar 2021

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar muy comodo que brinda muchas amenidades
Stayed 3 nights in May 2024