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"The resort was a luxury experience with remarkable staff and stunning views. The designated pool areas were a treat and the surrounding community was well maintained and safe. We encourage you to keep bug repellant handy when visiting between June and September. "

"Awesome place to stay. It was my first time in an all inclusive and will definitely be back. The staff everywhere is super friendly. The concierge personnel are extreme helpful with booking your dinners and giving you all the info for the activities happening in the area. Extremely grateful for ours-Derek. Everyone will make sure we had everything we needed. All staff will acknowledge you as you pass by them. We were able to go to 4 different a la carte restaurants, all delicious. Our favorite one was La Cantina, we enjoyed the show they have. Also Casa Alma, next to the beach. The breeze you will feel there, so calming. The bars! WOW! The bartenders will have your next drink ready without you asking for them. Bartender Jorge at La Prana pool 100%. Delicious Drinks! A highly recommended place to go as a couple or as a family with kids since they also have a lot of activities for them and a pool playground. The spa. The hydrotherapy. Everything. Go for several days in order to be able to enjoy everything they have to offer. Don’t miss the shows, every night it’s a different one. And if you have any further question, ask for Erick Medina, extremely helpful with meeting your needs. "

"The room was amazing (two bedroom and two bathrooms), the pools were great, the staff was friendly and helpful, and the kids club was amazing! I would definitely return! "

"The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style. "

"The A la Carte restaurant was great but the ability to go to them was not convenient. And the allowance should be adjusted to the number of days you stay. We went for a week and only had 3 allowance"

"Yes"

"Staying here was amazing, everything was so calming and focused on nature and us. Our room was beyond beautiful, staff was always there to help, the food was great also. "

" A Slice of Paradise in Tulum – Unforgettable Stay! Our stay at this hotel in Tulum was nothing short of magical. From the moment we arrived, we were welcomed with warm smiles, refreshing drinks, and a sense of calm that set the tone for the entire trip. The location is unbeatable—nestled between lush jungle and the turquoise waters of the Caribbean, it feels like a hidden oasis. Waking up each morning to the sound of waves and birdsong was pure serenity. The rooms were beautifully designed, blending modern luxury with natural elements. Everything was immaculate, with thoughtful touches like locally sourced bath products, cozy robes, and stunning views from the private terrace. What truly made the experience exceptional was the staff—attentive, genuine, and always ready to help with anything we needed, from dinner reservations to insider tips on hidden cenotes and beach spots. The on-site restaurant served some of the best food we had in Tulum—fresh, flavorful, and artfully presented. Whether it was breakfast by the beach or cocktails at sunset, every meal was a delight. We left feeling refreshed, inspired, and already dreaming of our return. If you’re looking for a place that combines luxury, authenticity, and a deep connection with nature, this hotel is it. Absolutely unforgettable."

"Really nice hotel, I liked all the options for the kids, kids water park, kids club, the churrasqueria and cafeteria. The views are amazing. Restaurants are okay, the workers they were all very friendly and helpful. This resort It’s a bit far from both airports so taxis will charge over $100 to take you there. As well as any taxis to playa del Carmen around $40. Also you will see animals like mapaches, iguanas and I even saw a snake. For someone like me that doesn’t like animals maybe is something to take into consideration. But overall good hotel. "