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El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

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On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas

Overview of El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

  • Popular LocationXpu-ha Beach7 min drive
  • Popular LocationCenote Cristalino7 min drive
  • Popular LocationTaj Mahal Cenote10 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)30 min drive

Choose dates to view prices

About this area

Kantenah

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma is located on the beach and in an area with good shopping. Ecopark Kantun Chi is a popular attraction and the area's natural beauty can be seen at Xpu-ha Beach and Akumal Beach. Xel-Há Park and Akumal Ecological Center are also worth visiting. Discover the area's water adventures with water skiing and parasailing nearby, or enjoy the great outdoors with hiking/biking trails and horse riding.
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Popular Location

What's nearby

  • Xpu-ha Beach - 7 min drive
  • Cenote Cristalino - 7 min drive
  • Ecopark Kantun Chi - 10 min drive
  • Taj Mahal Cenote - 10 min drive
  • Chikinha Cenote - 11 min drive

Restaurants

  • Bloved Lounge & Restaurant — 6 min drive
  • Royal Grill — 6 min drive
  • Paparazzi — 10 min drive
  • Cafe Ole — 11 min drive
  • Jessie Gelato — 11 min drive

About this property

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Adults-only beachfront property
Catch some rays at the beach or spend the day relaxing at El Dorado Seaside Suites, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 192 rooms boast indoor private spa tubs and deep soaking tubs, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include free minibar items, furnished balconies or patios, and pillowtop beds.
El Dorado Seaside Suites, Gourmet All Inclusive by Karisma offers 192 accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free valet parking on site
  • Limo/town car service

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 10 restaurants and 1 coffee shop/café
  • 11 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Health club
  • Karaoke
  • Kayaking
  • Private picnics
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Dock
  • Free beach cabanas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Games
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Dorado Seaside Suites Karisma Gourmet
Dorado Seaside Suites Karisma Gourmet All Inclusive
Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
Dorado Seaside Suites Karisma Gourmet Kantenah
El Dorado Seaside Suites Karisma All Inclusive Kantenah
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El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
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El Dorado Seaside Suites Gourmet All Inclusive by Karisma
Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 217 out of 330 reviews
5 - Excellent 66%
Rating 4 - Good. 67 out of 330 reviews
4 - Good 20%
Rating 3 - Okay. 24 out of 330 reviews
3 - Okay 7%
Rating 2 - Poor. 14 out of 330 reviews
2 - Poor 4%
Rating 1 - Terrible. 8 out of 330 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities
Write a review

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pools in front of every suite.
Stayed 6 nights in May 2021

3/5 Okay

Traveled with family
Liked: Staff & service
The staff are awesome and very polite but the resort needs updating
Stayed 4 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2021

3/5 Okay

Stayed 2 nights in May 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service
The upgrade is not worth it. The ‘lazy river’ walk out pool and that side of the property is not inviting. Small elevator, broken entry door to hallway, the outlets were too big and did not hold the iron or hair dryer cord. The list goes on...After fighting we were downgraded with a clear understanding we would not be refunded- to us it was an upgrade from what we were in. The change was more convenient (no elevator to deal with) and things worked! We were prepared to leave the resort - definitely not a five star resort. The food was average with Latin and GB being better quality. The wait staff are wonderful. The beach was nice with lots of seating/lounging chairs.
Stayed 7 nights in Apr 2021