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El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only

Photo gallery for El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only

Primary image
On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas

Overview of El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only

El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only

5.0 star property

4.4/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning
Map
Km 95 Carretera Cancun-Tulum, Kantenah, QROO, 77710

Explore the area

  • Popular LocationXpu-ha Beach7 min drive
  • Popular LocationTajma Ha Cenote10 min drive
  • Popular LocationCenote Azul11 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)30 min drive

Room options

About this area

Kantenah

El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only is located on the beach and in an area with good shopping. Akumal Beach and Xpu-ha Beach reflect the area's natural beauty and area attractions include Ecopark Kantun Chi and Akumal Ecological Center. Water skiing, parasailing, and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Xpu-ha Beach - 7 min drive
  • Tajma Ha Cenote - 10 min drive
  • Ecopark Kantun Chi - 11 min drive
  • Cenote Azul - 11 min drive
  • Cenote Cristalino - 12 min drive

Restaurants

  • Bloved Lounge & Restaurant - 6 min drive
  • Bamboo Cafe & Smoothies - 9 min drive
  • Cafe Ole - 9 min drive
  • The Pub - 9 min drive
  • 081 - 9 min drive

About this property

El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only

5-star luxury property by the ocean
You can look forward to free cooked-to-order breakfast, a swim-up bar, and a beach bar at El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only. This property is a great place to bask in the sun with a beachfront location, free beach cabanas, and sun loungers. Treat yourself to a body scrub, a manicure/pedicure, or a massage at NÁAY SPA, the onsite spa. Be sure to enjoy a meal at any of the 10 onsite restaurants. Aerobics classes are offered at the health club; other things to do include snorkeling, volleyball, and kayaking. Free in-room WiFi is available to all guests, along with a poolside bar and a grocery/convenience store.
Other perks at this property include:
  • 5 outdoor pools with pool umbrellas and a swim-up bar
  • Free self parking
  • Limo/town car service, a reception hall, and a billiards/pool table
  • Tour/ticket assistance, a 24-hour front desk, and a porter/bellhop
  • Guest reviews speak highly of the location
Room features
All 188 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and laptop-friendly workspaces.
Extra amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with deep soaking tubs and free toiletries
  • 30-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limo/town car service

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 11 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • DRIFTWOOD GOURMET OCEANFR
  • SEASIDE MARKET
  • MIA CASA
  • KLAY TALAY
  • SWIM-UP OCEANFRONT BAR

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Karaoke
  • Kayaking
  • Private picnics
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Dock
  • Free beach cabanas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily

More

  • Beach towels
  • Couples dining
  • Games
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 30-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

80% of travelers were happy with check-in
Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out fee: USD 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 40

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Dorado Seaside Suites Karisma Gourmet
Dorado Seaside Suites Karisma Gourmet All Inclusive
Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
Dorado Seaside Suites Karisma Gourmet Kantenah
El Dorado Seaside Suites Karisma All Inclusive Kantenah
El Dorado Seaside Suites Karisma
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El Dorado Seaside Suites by Karisma Gourmet All Inclusive
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Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
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El Dorado Seaside Suites Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive by Karisma

Frequently asked questions

Does El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only have a pool?

Yes, this property has 5 outdoor pools.

How much does it cost to stay at El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only?

As of Sep 29, 2022, prices found for a 1-night stay for 2 adults at El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only on Sep 30, 2022 start from $387.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only?

Self parking is free at this property.

What time is check-in at El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only?

Check-in begins at 3 PM.

What time is check-out at El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only?

Check-out is at noon. Late check-out is available for USD 40.

Are there all-inclusive benefits at El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, soccer, and more.

Where is El Dorado Seaside Suites Gourmet Inclusive Resort & Spa by Karisma - All Inclusive - Adults Only located?

This Kantenah property is on the beach, 1.8 mi (2.9 km) from Xpu-ha Beach, and within 6 mi (10 km) of Oasis Beach and Puerto Aventuras Marina. Puerto Aventuras Golf Club and Tajma Ha Cenote are also within 6 mi (10 km).

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 264 out of 428 reviews
5 - Excellent 62%
Rating 4 - Good. 89 out of 428 reviews
4 - Good 21%
Rating 3 - Okay. 46 out of 428 reviews
3 - Okay 11%
Rating 2 - Poor. 19 out of 428 reviews
2 - Poor 4%
Rating 1 - Terrible. 10 out of 428 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Ibiereodu
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained . The restaurant’s had good food . There were lots of activities to do on the resort. I really enjoyed decorating my clay mug by the infinity pool, Miriam, Alber and Jose were so helpful . Overall , it was a great experience. I recommend it, and will go again .
Stayed 3 nights in Sep 2022

3/5 Okay

Kenya
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not considered a 5 star hotel, rooms smell of mold, drapery had stains on them, chair inside my room was soiled with god knows what, door to balcony broke, refrigerator leaked, it rained so the power went out and we were stuck in the elevator. It only took me calling 10 times to receive an iron and board. Food was good but ended up with food poisoning. Those white towels are so dingy from all the use it’s horrible. Glad I was able to go off the resort for fun.
Stayed 4 nights in Sep 2022

3/5 Okay

Kenneth
Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
El Dorado seaside suites overall was an OK experience. The property grounds are beautiful. The room was spacious and nice. We actually used our room credit to upgrade to the top floor. Which cost us an additional $400 on top of the $400 room credit. In the end I regretted doing this, it simply wasn’t worth it. The facility itself needs to be remodeled. The façade Is chipping away, they have multiple wet floor signs out on a daily basis due to leaks in and around the building. Many of the staff were very friendly and helpful. Unfortunately the bartenders in many of the servers and the restaurants were not that helpful. And quite honestly didn’t seem like they enjoyed the job or wanted to serve the guest. The food was the most disappointing part. El Dorado seaside suites markets themselves as a gourmet experience. The food was far from gourmet. Throughout the entire experience I found myself trying to find something that I actually wanted to eat. Bear in mind but I actually work in restaurants and I’m pretty open to trying anything. The food options were just limited and always under seasoned. In the end, we made the most of our experience at seaside suites. We enjoyed relaxing and taking it easy. There really wasn’t much else to do on the grounds compared to many other resorts. My recommendation would be to stay somewhere else. I would not go back to seaside suites.
Stayed 5 nights in Sep 2022

5/5 Excellent

John Joseph Ramirez
Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts to at I’ve ever stayed. All staff were nice and courteous.
Stayed 4 nights in Aug 2022

1/5 Terrible

Devon
Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El Dorado Seaside Suites by Karisma, I mean where do I even begin with this god awful place? Before I go into great detail about the resort I want to acknowledge our concierge Paola (quite sure I spelt her name wrong) but she was an absolute sweetheart & also the chef from the dinners at seaside market whose name we did not catch another very extremely attentive individual, thankfully there are still people like these left on earth. My husband & I were celebrating our 3 year anniversary as well as my husbands birthday it was both our first time in Mexico & we absolutely hated it (guess we decided to go to the wrong part). First off we arrived and were asked if we wanted a room on the second floor or higher up to which it made no difference to either of us so the receptionist basically said well since you guys are celebrating an anniversary we’ll put you on a higher floor last room in the corner it’s a beautiful view (it was an amazing view) but omg the room was horrible we are still so clueless as to how this place could be considered anything close to 5 star. The ac was like a meat locker & when turned off caused the entire floor to get soaking wet, the door handle to access the balcony area where the swim up pool is located was completely broken. The bed on the balcony was filthy the water inside the pool was filthy plus is was too cold to get in anyway. Inside the pool was rusted I mean even the railings around the pool was stained & rusted.
Stayed 5 nights in Aug 2022

3/5 Okay

Yuriy
Liked: Cleanliness, staff & service, property conditions & facilities
I have been to Mexico many times so I have a lot to compare to. Beach - the worst beach (ocean) experience. Water shoes is a must - rocky and very shallow for a mile basically knee deep the whole way. So you will feel like you are in a kiddy pool. No exaggeration! On the beach they have a lot of cabanas at no cost and drink service is pretty consistent Restaurants - this hotel is barely scraping 4 stars. For a place to be called gourmet is a total joke. I had high hopes but was very disappointed. I tried many dishes and almost never finished any so that says a lot. So to sum it up - food is MEH Service and Staff - these people deserve a gold medal - best service I have ever experienced. Staff was outstanding five stars for sure. Hotel room - five stars. I stayed on the top floor with a pool balcony best choice I made. Pools on balconies below will be much colder because of the overhang. So if you are not on the top or bottom floor the pool will be cold. Main pool - pure disappoint, another kiddy pool. Center of the pool you will have to be on your knees just to get the water to your chest so that says a lot. The property is beautiful and well kept so 5 stars there Distance from the airport is about 1 hour 20 min. Good part of that is it’s located close to activities and parks. SPA is awesome and massages a great. Definitely only get it on the beach otherwise it feels like you are getting a massage back home So overall rating 3.8 stars I will not come back
Stayed 7 nights in Aug 2022

5/5 Excellent

Aimee
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Mexico. This property did not disappoint. I don’t think we’d ever stay anywhere else. Amazing! Food was fantastic, activities were abundant, staff was extremely helpful and went above and beyond at all times.