Panama Starwood Hotels & Suites

I was immediately impressed by this hotel from the moment I walked in to the lobby. It looks like the place just opened its doors. Checked in a full 3 hours before published "check in" time, no griping from the front desk folks. The room was pristine and well appointed. Not one, but TWO complimentary bottles of water were provided (I double-checked to make sure they indeed said "complimentary"). I decided to check out the rooftop pool, and I was not disappointed. I had the place completely to myself, and the views of the city were awesome. Since I had plans for the late afternoon, I decided to head back to my room to shower and change. This is where things got a little disappointing. There was no hot water. I called the front desk and they told me they were working on the problem. There may have been a slight communication barrier, but I got the impression the problem was just temporary. My brother had a room one floor up and he had hot water. Unfortunately, the next morning I still had no hot water to shower before heading to the airport. Not a big deal since I just used my brother's shower on the 11th floor. When I checked out, I complained to the front desk about the water issue and they acknowledged the problem. The woman at the desk offered a 25% credit for my trouble (or at least I thought that's what she said, and it seemed reasonable). But I've seen no evidence of a credit, and frankly don't even know how said credit would show up since I booked with Expedia.

FROM THE ARRIVAL/CHECK IN TO THE CHECK OUT, THINGS WERE POLITELY ASSESSED. EVEN WITH A MINOR MISTAKE WITH MY TRAVEL AGENCY. TO NOTE: TRAVELER MUST KEEP IN MIND THAT PANAMA HAS A DIFFERENT PACE FOR THINGS, NOTHING IS LIKE A DRIVE THROUGH RUSH. PEOPLE ENJOY LIFE AT A SLOWER PACE.

The gentleman who checked us out of the hotel on the morning of August 30th was rude, unfriendly and tried to charge us 6 cents for a phone call we did not make. He was upset we didn't pay it. We have cell phones that we use. We NEVER used the room phone. And 6 cents seems like a strange amount. Anyway I would NOT want an employee that treats customers that way working for me. The girl who checked us in on August 29th was great ! She was helpful with our questions. And was professional and friendly.

This hotel is very beautiful. When we arrived at the hotel, we felt so great, because of the service they gave us. Our room was the ocean view on the 18th floor which is the Executive Club Floor. The view up there was so beautiful. You could see a couple of small islands with a lot of ships that are waiting their turn to cross the Panama Canal. The Pacific ocean was an attraction itself. Every day starting early in the morning the ocean starts to sink almost 12 meters. You'll be able to see the rocks and walk on them to take some photos of the hotel. Our room was spacious with a big bathroom. Very nice and clean. We had also a balcony with a table and two chairs. About the food. Breakfast in the morning was super delicious. The restaurants have delicious lunch and dinner also. You can choose a la cart or buffet. It's up to you. My recommendation is to go with the buffet. You can choose a variety of food that are available that moment. You can eat how may times as you wish. Everything is fresh. If you like they can cook fish, red meat, chicken, vegetables, etc etc right in front of you. Very delicious! This hotel has 5 pools. You can swim in all of them if you want to. There's one especially for kids, which is great. In the weekends in one of the pools they'll put a foam machine so the kids can play with foam. There's a DJ playing music also in the background for entertainment. We had a lot of fun at the hotel. I would definitely recommend this hotel to travelers.

Loved our stay here. Beautiful hotel, great location in Panama city for us. Staff was supper attentive and awesome to deal with. Very happy with our choice.

Excellent location. Very courteous staff and food was excellent as well