Tulum Castle Hotels

"Perfect stay! "

"Maybe I should preface this by saying I don’t usually do resorts. But this stay made me realize I never want to again. The check in process was excruciatingly long. I was tired and jet lagged and asked repeatedly to just get to my room and they kept asking to sign me up for events for discounts. I just wanted to lay down. While I was there I was harassed when I was at the pool by staff about my room number and my last name. Then to confirm my room number and confirm my last name. I just told you. I then watched the staff members walk around the resort and not ask anyone else for that information. I saw them later and asked them why I was asked and they said they asked everyone. I didn’t see that at all. Bartenders were great. Maids a turndown service was great. So many rules, maybe if you don’t plan on leaving the resort this would be a good stay. I left every night to explore and getting in and out is such a pain. Checking out is a pain. You need a ticket to give to a cab driver to prove you checked out. Just way too much. Again I’m not a resort kind of person. If you are maybe you’ll enjoy this one. It’s not for me. "

"I had a reservation with them and had a family emergency coming up and tried to cancel my reservation with more than enough time of notice and they refused to cancel and give me a refund. "

"I've been to different resorts internationally.And this one was very impressive.I couldn't come up with anything to complain about 😉"

"Awesome "

"Overall not a bad stay. Apartment was very spacious, although a bit tired in places. Kitchen crockery and utensils were very minimal. Shower enclosure very large, but you can't stop water going all over the floor. Could do with a squeegee in the bathroom. Also the room has a very musty / damp smell about it. Breakfast in the restaurant was always pleasant, serving staff always very nice and courteous."

"Great resort, but don’t expect to take a shower while you’re there. Amazingly beautiful resort full of wildlife nested among the trees, but was surprised to find out they don’t have showers in the rooms. Showers consisted of pouring water over your head with a coconut. Not kidding."

"Amazing and everything was excellent "

"Staff were incredible. So friendly and kind. Especially given my injury they gave me extra care and understanding. Best service we could have experienced. "