金塔纳罗奥的城堡

"這家酒店我們是第二次住，前台服務人員和客房服務人員，都非常好。"

"还不错"

"• 酒店环境优雅，服务周到，让人倍感舒适。 • 风景如画，蓝天碧海尽收眼底。 • 无论白天还是夜晚，不仅住宿体验极佳，加勒比海的景色更是让人流连忘返。 • 是休闲度假、放松身心的理想之地。 已推荐给朋友。"

"good "

"Good"

"服务人员不好"

"This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room' or 'this is the general problem'. The daily activities and restaurants are good but I think the room itself is the basic of which the problem and technicians visits, really bother our holiday mood."