“Beautiful hotel, comfortable & clean rooms and excellent lounge service, with smooth check-in and check-out. Service and child friendly areas lacking, and small details like reception not picking up the phone, unresponsive room service, niece being given food with allergen when stated clearly before. For a hotel of this standard and price, much greater care is needed, particularly with food allergies.”
“Very traditional and classic English hotel. I love the old style of building itself as you cannot experience in other 5 star hotel. Room is tiny but bed is superb. They seems lack of staff during night time as some of the orders took a while to be done. ”