“I booked my stay here for my dad’s 70th birthday after reading all of the positive reviews. Through Expedia I booked a “double deluxe” room for three people: myself, my dad, and my son. I was surprised when I checked in to see a single bed in the room. No couch, no cot, nothing. Only two towels in the shower. When I called the number provider for guests services (as there is no one at the front desk) they basically just said sorry but there was nothing they could do. Did not offer extra……
“I have stayed here two times this past year. This stay was particularly unpleasant. I was surprised that at check in there was no receptionist; rather a remote console with a televised person, who never smiled, and who said that he was home rather than at the property. I am not at all pleased about this. What if there was an emergency that needed an on-site person at the desk. Room was quite small especially the bathroom, toilet was mounted crooked on the floor, Body wash dispenser came off from……