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"No complaints, everything was great"

"Staff were helpful. Check-in/check out was quick and easy. They were helpful with recommendations. The pool was a great temperature and the kids had a blast. We loved the family room and can’t wait to stay here again. "

"Great staff and clean room !!!"

"Lots to do at resort while it was snowing"

"Great staff!!! The room was amazing ended up getting snowed in and having to stay an extra night front desk was more than accommodating!!! 10/10 would stay here again!!! "

"pros: was clean, had lots of towels and toilet paper, good ac/ heat, fast wifi. cons: shower took a awhile to warm, couldn’t connect to any streaming services overall: would book again loved the price and the room. "

"During our stay there was a big snow storm (14”!). The entire staff went above and beyond to accommodate guests and make sure things ran as normal as possible. Many stayed all weekend at the hotel just to keep things running. It was a wonderful experience. This was our second stay in two years and has officially become our go-to resort in Gatlinburg! "

"The staff was great. The room was wonderful. We had a river view room and it was so peaceful. Just so happened that we were there during an 8" snowfall and most everything was closed. They kept the kitchne open for room service and we were able to enjoy our couples massage at St. Somewhere even while being short staffed. Very nice!"

"We stayed in one of the king suites. The room was beautiful and immaculate, and the view was breathtaking. The gentleman at the front desk was very kind and helpful when we ask questions about where to go to eat and what to see on our one night in Pigeon Forge. Breakfast was yummy and the staff were very nice. "