墨西哥探险假期

Very good

Our room was smelling like mold and was not cleaned , when i called and reported they send a person to clean the room and change all bedding around 10:30 pm at night when my kids were sleeping and gave us a dehumidifier .. this was our first day . the third day after our day trip returned to hotel and found my Michael kors watch broken $380 value )and kept in my bedside table . when i found out .. the next i went to file complaint, they asked me to write down the complaint then the security came in our took pictures of my broken 😡 watch , they said they will investigate and get back to me after 72hrs . we stayed for 7 days in ocean riviera paradise resort . on wednesday i went guest services to ask about the results of my broken watch , Spoke to Elias he was very rude to me .. Didn’t even look at me and talk stating “i don’t have any answers “the answer you are looking for is not available “He also dismissed me stating i am not going to talk or explain to you etc , left the guest services with frustration. Food and restaurant staff was very nice 😊. no complaints of food . Beaches are not good and not clean .. lot of sea weed .Eco taxes separate at check out charged around $45 for each room too . i will never go back there with my family .

Our room was smelling like mold and was not cleaned , when i called and reported they send a person to clean the room and change all bedding around 10:30 pm at night when my kids were sleeping and gave us a dehumidifier .. this was our first day . the third day after our day trip returned to hotel and found my Michael kors watch broken $380 value )and kept in my bedside table . when i found out .. the next i went to file complaint, they asked me to write down the complaint then the security came in our took pictures of my broken 😡 watch , they said they will investigate and get back to me after 72hrs . we stayed for 7 days in ocean riviera paradise resort . on wednesday i went guest services to ask about the results of my broken watch , Spoke to Elias he was very rude to me .. Didn’t even look at me and talk stating “i don’t have any answers “the answer you are looking for is not available “He also dismissed me stating i am not going to talk or explain to you etc , left the guest services with frustration. Food and restaurant staff was very nice 😊. no complaints of food . Beaches are not good and not clean .. lot of sea weed .Eco taxes separate at check out charged around $45 for each room too . i will never go back there with my family .

Very good