“Although I had a reservation for months in advance, when I arrived at 11:30pm due to a delayed flight, they told me they didn't have any rooms left and they were sending me to their other property. This was so frustrating. The manager was so rude. He just kept saying, "this is standard procedure in this business." I expected to be able to get dinner since Regency's restaurant was open late but the property they sent us to did not serve food. My son had an important event the next day which was……
“Although I had a reservation for months in advance, when I arrived at 11:30pm due to a delayed flight, they told me they didn't have any rooms left and they were sending me to their other property. This was so frustrating. The manager was so rude. He just kept saying, "this is standard procedure in this business." I expected to be able to get dinner since Regency's restaurant was open late but the property they sent us to did not serve food. My son had an important event the next day which was……
Amanda