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“Uncomfortable Stay due to AC Issue. 1/24/25- 1/30/25 Room416 The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay. In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick. I hope management address this issue for future guests. ”

“Emporio offers the best food quality among all all-inclusive resorts I've ever tasted.”

“The service was terrible. I left a jacket in the self-service restaurant, and an employee said they saw it, but when I inquired about it, there was no result. I even asked the front desk, but the jacket was simply gone. Although it wasn't worth much, I'm truly disappointed with this kind of service.”

“It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.”

“It was a fabulous week. Got there, part of the family went to Costco & Mega. Got grocery’s for the week. Got set up. Had dinner reservations 2 nights, we set those up before we got there and a day in Xel-Ha. If you set Xel-Ha before you go on you vacation you get a good discount. We have used Vacation candy for 3 or 4 years. They make it so easy. I’ll be booking our next vacation return to Cancun”

“It was a fabulous week. Got there, part of the family went to Costco & Mega. Got grocery’s for the week. Got set up. Had dinner reservations 2 nights, we set those up before we got there and a day in Xel-Ha. If you set Xel-Ha before you go on you vacation you get a good discount. We have used Vacation candy for 3 or 4 years. They make it so easy. I’ll be booking our next vacation return to Cancun”

“It was a fabulous week. Got there, part of the family went to Costco & Mega. Got grocery’s for the week. Got set up. Had dinner reservations 2 nights, we set those up before we got there and a day in Xel-Ha. If you set Xel-Ha before you go on you vacation you get a good discount. We have used Vacation candy for 3 or 4 years. They make it so easy. I’ll be booking our next vacation return to Cancun”

“It was a fabulous week. Got there, part of the family went to Costco & Mega. Got grocery’s for the week. Got set up. Had dinner reservations 2 nights, we set those up before we got there and a day in Xel-Ha. If you set Xel-Ha before you go on you vacation you get a good discount. We have used Vacation candy for 3 or 4 years. They make it so easy. I’ll be booking our next vacation return to Cancun”

“The resort was wonderful. We did a few day trips fishing and to Tulum and my family really enjoyed the freedom to have excursions as compared to an all-inclusive resort. The nearby restaurants were great and there is a supermarket within a 1/2 mile. We loved it and loved the weather.”

“Everyone was amazing. The bed was fabulous. Lots of pools so not crowded and such a great beach”