Expedia Verified Review
5 / 5 Excellent
We had great views from the 9th floor. Room service once every 4 days and is limited (no dusting, etc) but the staff was quick to provide towels, trash bags, coffee pods, etc. on request. Our 3 rooms were very nice, bigger than I expected and we were all able to get refrigerators. One room had a microwave, all had coffee makers. Although the rooms looked like they were newly renovated the furniture (the desks) had chips/divets on the surface didn't match the rest of the well equipped room. The pool and hot tub were great, the kids (12, 13, and 14) had a hard time leaving it. But the T-Mobile arcade and zip line across the street as well as the shuttle to Old San Juan all provided other entertainment for them. My 91 year old mother was also able to walk to the T-Mobile restaurants so very convenient location. The shuttle seemed to come fairly often we only waited about 15- 20 minutes to get to and from Old San Juan. Be aware you need to show your vaccination card whenever you go inside a restaurant, even the ones inside the Sheraton. The public areas all looked clean, sleek and modern, Never had to wait for an elevator. We used the valet parking ($25) but self parking is right across from the hotel entrance ($18). Mom and I hit the casino one evening it was relatively empty but was well staffed and a pleasant atmosphere. We had $25/room food/drink daily credit which almost paid for breakfast for 2 (could be used any time of day). Only wish they had a laundromat.
Sheraton Puerto Rico Hotel & Casino
A verified traveler from Virginia Beach stayed at Sheraton Puerto Rico Hotel & Casino
Posted 1 day ago