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"3 males We worked with at check in reception were not helpful. When checking in they did not give us the basic information such as wifi information. Then the room we were in all of a sudden the wifi stopped working and we had reported this issue over 5 times throughout the day and no one came to repair it. We did not have wifi connection, the room phone did not work and tv was not working as well for the last 2 days. This was so inconvenient for our stay. Will not be returning to this RIU again."

"Above all, the staff was amazing. They were cheerful, happy, and eager to help make our stay perfect. The food was great, as was the location. I appreciated the three pool zones - the large main center pool, the "fun" pool that had activities and two bars, and the quiet pool for relaxation, all of which are infinity pools that overlook the ocean. The nightly entertainment was good for the most part, and is probably the one thing I would recommend for improvement. It's one of the requirements I have for choosing a resort, and since it's the only form of entertainment on site (they have transportation to other properties for parties), it could have been better. The location is great, walkable to downtown, and the beach is swimmable with white sand. Overall, we rate this resort as excellent and would definitely return. "

"Ha sido unos días espectaculares buena animación buen personal los restaurantes muy buenos y variados lo recomiendo al 100."

"Exceeded my expectations on all levels, super nice staff - never a dull moment"

"Good & beverage and staff were excellent. "

"Food was great, staff was awesome. Beautiful area. Absolutely loved our visit. "

"Nice place "

"My stay at Breathless Cancun Soul was excellent! I stayed from 5/2/2026 to 5/6/2026. The food was good, the nightly entertainment was good too. The service I received from Hermilo & Leo at the Xhale Rooftop Pool was exceptional! Those two individuals deserve a pay raise immediately! Their service is what stood out the most. I would definitely recommend staying at Breathless Cancun Soul! "

"The property was flawless and maintained to a very high standard. It was absolutely beautiful!"