“Staff is rude, servers at bar understaffed so you’re going to be waiting a long time for drinks, the thermostat in my room was broken . The manager Dafne is racist and rude. I wouldn’t book here I’ve been to far better resorts in cancun”
“No staff to talk about. 1 week stay. Not a single day of cleaning. I was told I would have to call to schedule a cleaning day. I do not go on vacation to be on the phone for minimal service.”
“My friend and I recently enjoyed a relaxing girls’ getaway at Excellence Riviera Cancun. Although the weather wasn’t entirely cooperative, we still had a wonderful time.
The resort is beautiful, with lovely grounds, inviting pools, and a peaceful atmosphere. Our swim-up suite was especially lovely, even though the rainy weather limited our opportunity to enjoy the pool.
What truly made our stay memorable was the hospitality. I would especially like to recognize Daniel from the concierge team.……
“It’s a beautiful setting with a private beach area with umbrellas and chairs but the accommodations are very lacking. The main issue is that the entire suite is not air conditioned. The bedroom is air conditioned. However there is a bathroom, kitchenette, dining table and a sitting area with two couches that are only cooled by a ceiling fan—no air conditioning—so they are miserably hot in the summer and only are only comfortable before the sun rising. It is an older hotel so a bit rundown.”
“The people that were working were nice but it seemed like certain workers didn’t know certain things we came for a 25 year wedding anniversary and also me and my wife birthday weekend the property is nice the pool the beach and my favorite was the Ro Marley restaurant I was upset when I made reservations for a certain day just to be told that the restaurant wasn’t open when I had called and made reservations and told them that we’re there celebrating birthday. There was supposed to be some type……