“Extremely disappointing stay and far below the standard we expected from Hilton. The hotel was dirty, poorly maintained, and the majority of staff we encountered were rude, dismissive and unhelpful. At times, we felt completely gaslit when raising genuine concerns rather than listened to.
We had to change rooms twice because the sinks were blocked in both rooms with dirty water. Our door also had trouble closing properly, and the lifts had issues where the doors wouldn’t open when they arrived……