Playa del Carmen Residences

"Lowest level of service I’ve ever received at a resort. Every venue (bars, restaurants and coffee shop) had long lines and minimum staff. Timeshare type presentations was 4 hrs of our day when promised it was only an hour. Offered lots of gifts for taking part and then only received a fraction of them. When I asked what happened was ignored and fed lies I will never be back and wouldn’t recommend this or any H10 properties"

"Everything was great Clean room , staff was great , great food, but a bit pricey "

"Everything was absolutely perfect! Family had a great time. Food was delicious, staff was excellent, property was clean, updated and gorgeous. Beach was amazing as well. "

"Everything was very good!!"

"The pools were so much fun got the whole family and the water slides were a blast. The food was delicious and having a pool right in our room was sooo great for a late night swim. Highly recommend it "

"Yes"

"The staff was phenomenal, and the food was fantastic."

"This property was "

"The food was amazing each and every day! The staff are nice and attentive! The cocktails are fun and refreshing! We had the chance to attend the white party which was premium, fun and exciting! Entertainment at night s great and fun! Amenities are fantastic. There were a couple of issues with the room but were minor, front desk apologized by dropping a bottle of prosecco in the room. We celebrated a birthday during our stay, staff also dropped a tequila bottle in the room as a gift, they also decorated the room with ballons and fun animal figures made out of towels! Negatives: 1 golf cart is not enough to run people to the beach. Overall fantastic stay! Loved my time there"