“Secrets Akumal is a beautiful resort, and we had a great stay overall. We stayed in Building 3 on the first floor in a swim-out room, which had direct access to the pool from our patio. It was a great option and gave us a convenient, more private place to relax whenever we wanted some time away from the main pools.
The staff were extremely friendly, attentive, and helpful throughout our stay. The entire property was clean and well maintained, and the service was consistently excellent. Our……
“Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable.”
“The property was great and clean, and the staff were amazing, except for our personal concierge, Alfredo. He didn't help with my grandson's birthday reservation or getting balloons and a cake (we told him we were there for my grandsons 1st birthday and would definitely pay for the items and assistance). Once we told him that we didn't want to attend the free massage, which wasn't free until you went to the hotel seminar, his whole demeanor changed, and he became very cold. Our second concierge,……