Caribbean Hotels

Great location! Easy access to everything old San Juan has to offer. The place has a lot of character. Don't expect a lot of luxury, just enough to have a comfortable stay and enjoy the city. Staff was very friendly and courteous. This is a practical place, great value.

Everything about this hotel was perfect during our stay. Everything from the building, the room, the staff, and everything the hotel had to offer. We couldn't ask for more, but when we did, our needs were met. Our experience at this hotel was truly inspiring, and we talked about the hotel just as much as our time at the beach, rain forest, and bio bay activities. This hotel is way more than "just a place to stay", it truly offers an experience of it's own. Our hotel rooms were cleaned daily, and the cleaning staff were very friendly, professional, and good at their job. Each time we returned to our rooms, it felt like the first day we checked in, sometimes with chocolate treats on the bed to make us feel special. Little things made our night even better. Each room was equipped with a soundproof screen door in between the bedroom door at the bedroom. This came in handy if we wanted to keep out any noise throughout the night. This was a special surprise. Keep in mind that Puerto Rico is HOT! But as soon as we stepped into our rooms, we noticed how cool and refreshing the air conditioning was. This was another pleasant surprise. In summary, we would love to return to Puerto Rico, and we will only be staying at Hotel El Convento, and we only recommend this hotel. Do not be fooled by the authentic historic architecture, this building has tons to offer without sacrificing it's beauty. We learned a lot about El Viejo San Juan from this hotel, and we would have it no other way!

Love it! Great service! Great room! Great ending to our vacation! Would love to come back and spend our whole vacation here!

It was an amazing experience. The personel of the hotel was incredible. They treat you like if you are part of their relatives looking for everything that makes you feel comfortable and pleasant. The food amazing. They try to find your taste and what things you enjoy in the meal.

Not really sure why people find reasons to complain about this resort-- I thought it was wonderful!! HUGE, and gorgeous!! I went on a girls trip with a friend, and we felt very safe on the resort and loved our stay. Our room was clean and nice, the staff was super friendly, and there was so much to do on the resort there really wasn't a reason to leave. A very relaxing environment as soon as you arrive, and lots of options for food and drinks at all hours. The beach and water was picturesque (I loved the hammocks they had nearby), they has shows every night, and the staff at the front is always available to help you. This resort is really a great pick! Some things I wish I had known prior: 1) they accept US dollars everywhere - no need to exchange for pesos at the airport when you arrive 2) you will be charged $10 arriving fee once you step off the plane - CASH only 3) excursions always take 2+ hours longer than advertised (in hindsight I wish we had just spent more time relaxing on the resort-- if you pick one though my favorite was horseback riding! amazing! the ziplining and chocolate making i would not recommend because they took forever and were not that great) Other tips: 1) they do have free wifi around the catalina resort - so if you need to make a phone call home you can via skype, etc. 2) this is kind of common sense, but don't be adventurous and leave the resort after dark-- the country is poorer and not entirely safe outside of the resorts

Staff is amazing and will help with the drop of a hat from anything to towels to a broken TV remote and houskeeping.

Mouth can't say all words fantastic beautiful loving it !

We had an awesome time at this resort and the staff were great!