“Secrets Akumal is a beautiful resort, and we had a great stay overall. We stayed in Building 3 on the first floor in a swim-out room, which had direct access to the pool from our patio. It was a great option and gave us a convenient, more private place to relax whenever we wanted some time away from the main pools.
The staff were extremely friendly, attentive, and helpful throughout our stay. The entire property was clean and well maintained, and the service was consistently excellent. Our……
“Overall the resort and resort staff were excellent and we had a very positive experience. The seaweed was much more than we anticipated, but the hotel staff made a very impressive effort trying to clear it each day.”
“Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything.”
“The property was great and clean, and the staff were amazing, except for our personal concierge, Alfredo. He didn't help with my grandson's birthday reservation or getting balloons and a cake (we told him we were there for my grandsons 1st birthday and would definitely pay for the items and assistance). Once we told him that we didn't want to attend the free massage, which wasn't free until you went to the hotel seminar, his whole demeanor changed, and he became very cold. Our second concierge,……
“I fell in love with this place. It was just what I needed - rest, relaxation, peace, fun, beauty. The staff was amazing! The food was amazing! The massage was amazing! Everything was amazing and a wonderful escape from my stressful days.”
“Muy amplio el estacionamiento y a cierta hora lo cierran para mayor seguridad pero el hotel es 24 horas, las instalaciones son muy bonitas y útiles si vas a xel ha”
“The property is right on the beach! We were unable to get in the water and use a lot of the amenities, like paddle boards, due to the sargassum (which is on every beach in the Riviera Maya). The restaurant staff were very attentive and the breakfast was good. They made us a to go meal on our last day. There is no other choice for meals in the area, so you need a car if you want to eat elsewhere. Taxis were $400-450 Mex pesos for a one way ride to the nearest village. You get 1 bottle of water……