“Really appreciated Juan's guidance and suggestions on excursions. And Vivian who is part of the activities personnel did a great job with her talk on turtles. However, i do think some other staff need improved training on protecting the turtles from guests who should not be using flashlights at night looking for turtles. I reported another guest for doing this and nothing was done about it.”
“Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything.”
“The property is right on the beach! We were unable to get in the water and use a lot of the amenities, like paddle boards, due to the sargassum (which is on every beach in the Riviera Maya). The restaurant staff were very attentive and the breakfast was good. They made us a to go meal on our last day. There is no other choice for meals in the area, so you need a car if you want to eat elsewhere. Taxis were $400-450 Mex pesos for a one way ride to the nearest village. You get 1 bottle of water……