“The location of this hotel is great. Transportation and eatery are just around the corner. The front desk staff could have a little smile facing guests. After checking in, lots of guests waiting for the small elevator for a bit too long. The room is small but clean. NYC is so so hot now, no complimentary bottled water is a downer.”
“Staff was friendly, the bag check service was appreciative and helpful. The lobby is a vibe and the location is great.
No wash cloths, very few outlets (only on one side of the bed) no cups for water/to brush your teeth. No ice machine or bucket. No fridge.
The elevators were a hassle. The key readers weren’t working properly.”
“Waiting for elevators took ages. Asked for house keeping at 8am, no one came to clean when I went back at 2:30 pm. Had to go down to concierge to ask for housekeeping as the call to concierge was on hold for more than 5 minutes. The concierge staff called house keeping in front of me and gave me a dirty look saying loudly to the housekeeper that the customer is complaining.”