“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……
“It was a great place to stay. The only turn away is the sargass other than that we had a blast. I hate the foam party got canceled because of the weather. But other than that perfect. Also I’d recommend the mango shots from the bar it’s two brothers who are waiters there and they will make sure you have a great time.”
“We chose Barceló Palace to celebrate my big birthday & anniversary, but this trip fell far short for the price we paid. The property is beautiful, but the service was extremely disappointing. The Spanish-speaking & local guests received warmer treatment. Reception/concierge provided no information about the restaurants, amenities, activities, or shows, we were simply pointed to QR codes and sent away. How can guests enjoy what the resort offers if no one tells them about it? The resort is……
“The hotel is absolutely beautiful, and the staff is amazing! We stayed here to celebrate my husband’s birthday, and they went above and beyond to make it extra special. Their kindness and attention to detail made our stay truly memorable. We had a wonderful experience and would definitely come back! ❤️”
“An excellent stay and highly recommended for those trying to be low key on vacation not too crowded on our stay which was nice, missed whale sharks by a couple days but would recommend doing that if your into it, cenotes are a must for your full experience! If your looking to eat off the resort highly suggest ARKA it definitely is expensive but absolutely worth the experience. When booking here if you want most bang for buck I suggest the privileged romance suite, comes with a 30min couples……
“This is my absolute favorite resort. Everything was wonderful, as always. The buffets and restaurants were magnificent—everything was exquisite and delicious. The staff was excellent—very friendly and always ready to help. My room was cleaned daily (thanks for the fresh linens, too), and the beach was superb. I love coming here, especially at this time of year when there are very few crowds. Thank you; everything was great—and, most importantly, peaceful and safe. The only downside was a bit of……