“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……
“Overall a good place to stay at I wish it was beach front but other than that. It had everything we would need the drinks were good , the food was good. I wish maybe this”
“We chose Barceló Palace to celebrate my big birthday & anniversary, but this trip fell far short for the price we paid. The property is beautiful, but the service was extremely disappointing. The Spanish-speaking & local guests received warmer treatment. Reception/concierge provided no information about the restaurants, amenities, activities, or shows, we were simply pointed to QR codes and sent away. How can guests enjoy what the resort offers if no one tells them about it? The resort is……
“The water was what was expected,.. we expected see through water only to find brown water.
There was no coffee shops or ice cream shops other than that it was ok. Just not for us”
“This is our 2nd trip to Cozumel and our 2nd time to stay at Iberostar Waves. This stay was like our trip in 2019...everything was perfect! The check-in was seamless, the waiters/waitresses and bartenders are phenominal. The food was delicious as was the drinks. Our only disappointment was the shows at night :/”