Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
by Juan from Mexico
Posted Apr 25, 2014
Pros: The pool
Cons: The mantainance, front desk atention, training for the people.
Location: It is good.
The guest was antended kindless when he check in, then the receptionist did not find his reservation and the guest had to pay again for a room reservation previusly paid by Expedia. The temperature of the water from the shower was cold. The schedule at the restaurant are very short. It was not a good experience.
Recommendedby A verified traveler
It was very good service but....Posted Jan 21, 2014 on Hotels.com
I like the service a lot but the only thing I did not like is the food. The food was overprice for the quality and quantity it was provided. I will recommend eat somewhere else. Also, something SUPER IMPORTANT: The menu says that the price of the food includes THE TAX!! and when I checked the receipt there was 16% tax added in the total. I was very disappointed about this that I decided not to create an argument. The service of this place is AMAZING! I will say 100% of 100% they were very helpful.
for Personal Eventby Brian Anderson from Metropolis IL
Have stayed here for yearsPosted Nov 20, 2013 on Hotels.com
I've known this hotel and staff for many years. Staff will help you in any way possible. Breakfast is superb.
for Business Travelersby James from Texas
Posted Nov 17, 2013 on Hotels.com
All good, except the night was cold. Due to the location (Monterrey Mexico) no heater in the room.. And, like so many hotels, there are NO ELECTRIC OUTLETS near the desk that one is supposed to work at.
for Getaway With Friendsby Lenny from MI, USA
Our hotel to stay every time we go to MonterreyPosted Nov 8, 2013 on Hotels.com
Breakfast is the best! Rooms are clean and comfortable. Hotel personnel is really nice, they offer really good customer service. We have stayed here before and will continue to do so!
for Overnight Stay Before Destinationby Diana from Usa
Clean and convenientPosted Apr 23, 2013 on Hotels.com
The room was comfortable and very convenient hotel size and everything look and feel clean except that some stains in walls.
for Familiesby Patricia
Very safe and clean hotel. Close to restaurantsPosted Mar 5, 2013 on Hotels.com
If anyone is hesitant about booking here, DON'T BE. It was very clean and comfortable. The free breakfast was tasty. I parked right in front of my room. Their were 2 computers in the lobby for use. Can not say enough about how safe it felt to stay there. There was a Starbucks and 2 big grocery stores nearby. There were numerous restaurants available. Exceeded my expectations. Rooms were very clean.