Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom İstanbul

Good location

Posted May 25, 2015
Since we spent the day outside, direk experience with the hotel is limited. Some points: 1)the hotel is old sp the furniture, ceilings may bemefit from some care.. 2)room and the bathroom were clean, the room tightly packed. 3) upper east side, walking distance to Metropolitan&Gugenheim..
3 out of 5
Recommended
for Couples
by A verified traveler

Nettes Hotel in guter Lage

Posted May 22, 2015
Pros: Sehr freundliches Personal.
Cons: Aircon erneuern. Dann hoffentlich leiser.
Nyc in Kürze. Dafür sehr gut geeignet. Unser Zimmer aber recht klein und laut.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in residential area. Far away from all

Posted May 19, 2015
Hotel staff were very friendly Room was small but clean They do not have a pool or hot tub and in the evenings there isn't anywhere nearby to enjoy a meal On the plus side very quiet area for sleeping but really far away from all attractions in Manhattan
3 out of 5
by A verified travelerfrom Charlottesville, VA

Fabulous Location but shows its age

Posted May 11, 2015
Pros: Location
Cons: Hotel needs update and a warning regards its tiny rooms.
Location: Great restaurants, easy walk to the Metropolitan Museum and the Cooper Hewitt. The neighborhood has a family vibe.
The Wales is perfectly located but like any dowager, she is showing her age. I have stayed here before and had a suite which not luxurious was quite nice. This time the room was tiny! No closet, just a small cupboard, no drawers, a single desk chair and a double bed and it was crowded.
2 out of 5
by A verified travelerfrom Honolulu

Don't stay here unless you need to be in vicinity

Posted Apr 26, 2015
Pros: Location
Cons: Everything. Needs renovation of rooms. Needs change in philosophy to provide amenities. Needs better trained manager and hotel staff.
We stayed here because of surgery at Mt. Sinai. Hotel Staff FAILED to give us a wake up call for my surgery. Thanks to the I phone for waking us up. Staff poorly trained. No coffee in the room. Rooms need of repair. Cracked bathroom sink in need of repair. Grout missing in bathroom. No ice available except from room service. We had a suite and the room was nice sized, but lacked basic amenities of a Motel 6.
2 out of 5
by A verified traveler

The mattress was the most uncomfortable ever!

Posted Apr 24, 2015
Pros: Style, convenience, neighborhood.
Cons: REPLACE ALL MATTRESSES PLEASE!
Location: Museums, good shops and restaurants.
Complained about the squashy mattress. Room could not be changed, nor the mattress.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great weekend in NYC

Posted Apr 21, 2015
I have stayed in this hotel before and just love the feel. My only disappointment was that the roof deck was not available. I look forward to spending time there during the day and love seeing the lights of the city at night. This weekends weather was beautiful and while I would not expect it to be in full swing like the summer I do feel an effort should have been made to keep it open.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom België

Geweldige locatie

Posted Apr 16, 2015
Pros: In fijne wijk gelegen, absoluut veilig op straat, ook 's avonds, veel bussen, fijne kamer, goede bedden, mooie badkamer, we hebben het erg naar ons zi
Cons: Enige nadeel misschien was dat onze kamer geen uitzicht had en we niet konden zien wat voor weer het was, daardoor wel heerlijk rustig
Location: Vlakbij Central Park, met prachtige musea en in de straten veel winkels. op 10 minuten lopen van de metro lijn 6
In fijne wijk gelegen, absoluut veilig op straat, ook 's avonds, veel bussen, fijne kamer, goede bedden, mooie badkamer, we hebben het erg naar ons zin gehad.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service and location close to Central Park

Posted Apr 13, 2015
Very nice and very attentive staff. One block from Central Park and museums.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Lovely upper-east side Hotel.

Posted Apr 5, 2015
The Hotel Wales is not for people looking for the hustle and bustle of the Times Square experience. But, if you want a sense of how New Yorkers really live, this is the place for you. Near the MET, the MOMA Central Park and other attractions, the Hotel Wales offers spacious, old world charm at a fair price. Be advised there is some construction going on - but it didn't interfere with the stay.