Ratings based on 393 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Lovely staff, small room with wall view

Posted Dec 12, 2014
Really lovely staff and location but I must say the room was tiny with a depressing view of a wall. I did get the room at a discount on an expedia special but was disappointed to look out onto brick and darkness. While small, both the room and bathroom were comfortable and I much preferred them to the Hilton Midtown that I stayed in earlier in the week. The hotel is in a great location that has plenty going on with museums close by and great shopping away from the hustle and bustle. I will most certainly stay again but will be sure to request a room that at least has a very of the exterior.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Tucked away gem with access to so much

Posted Dec 9, 2014
Pros: Hotel staff was wonderful. They talked with each guest to find out how they were doing and all staff seemed to remember your room number and needs.
Cons: It is hard to keep an old building renovated. Still when renovations are done, they need to fix the root of the problem, not just the surface.
Location: Perfect location. A block away from Museum Mile, Central Park, an acclaimed restaurant below, juice bar, shopping and close to Mount Sinai Hospital.
This is an old building that has been a hotel for about 100 years. The rooms, though smaller than some may like, are well designed to take advantage of light--there are windows on three sides and a window in the bathroom (you rarely get this even in single family homes). My room had been recently renovated except for the carpet. This really should have been done at the same time as the rest of the renovation. And although the bathroom was brand new and stylishly designed, there was still a smell of black mould coming from behind the walls. The staff were informed about this and they said they would look into it. There was a large room just off the marble staircase that led from the lobby where there was always tea and coffee available either for takeout of lounging on the lovely, generously sized, newly reupholstered furniture. An extra treat was the roof garden with a 360 degree view, the most beautiful being the view to the west of Central Park. The hotel was in walking distance of many of the sites that make New York most famous. The hotel may be hard to find for some. The only identifying feature is the logo of the hotel on the door window. You can easily miss it if you are not looking.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Rochester, NY

Cozy historic hotel in a great neighborhood with s

Posted Dec 8, 2014
Pros: Great neighborhood for a quiet retreat in NYC. Free wi-fi, coffee & tea. Cozy feel.
Cons: The rooms were small, but that is typical for many historic hotels. It also would have been nice to have some free continental style breakfast option
Location: Close to Central Park, close to the Museum of Art, Carnegie and Guggenheim. About six blocks from the subway. Some restaurants and tons of shopping.
We were very pleased with the hotel location. The neighborhood was beautiful and quiet. One block from Central Park, close to the Museum of Art, Carnegie and Guggenheim. about six blocks from the subway. There is also a pharmacy, grocery and wine store within 4 blocks. Because it is a historic hotel, the rooms are small. This was not an issue for us as we did not spend a lot of time in the room. The room was updated and the bathroom was very nice. We were on the 8th floor rear. There was no street noise and we had two windows facing east, which was nice. The bed was comfortable and the linen was cozy. The room came with a hair dryer, safe and a full iron/ironing board. We had a window air conditioner that had plenty of control options. The staff was helpful, they have free wi-fi and coffee & tea. There is a small fitness room we did not try. They also have an open rooftop area. We went up, but it was cold and night time so we did not get a good look at it, but the view was nice :) The restaurant below is cute and has decent food, but it can be pricey for breakfast. If you go east two blocks to Lexington, there are a variety of breakfast spots to the south. I would stay here again.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel on the Upper East Side

Posted Nov 17, 2014
Pros: Free tea/coffee at all times!
Cons: Cleaner sheets! They looked/felt clean but there were stains (eww!)
Friendly staff, comfortable room. Free tea/coffee 24 hours. Really close to Dalton school (First Program). Took us less than 2 minutes to get there. Sarabeth's restaurant attached to the hotel has good food. We got breakfast coupons when we booked via Expedia.
3 out of 5
by A verified traveler

Just way to noisy -

Posted Nov 16, 2014
I have been staying their for years - between the plumbing noise and street noise I will have to reconsider in the future
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Nice hotel on the UES

Posted Nov 16, 2014
Pros: loved the roof deck, only too bad the weather wasn't super warm to enjoy it.
Cons: The elevator is a bit slow however not a big deal.
The Wales hotel was super convenient for us on our latest trip to the city. Street and garage parking was always easy to fine. There are plenty of places to eat, and even Sarabeth's at street level (though I found it a bit expensive with three hungry-kids). The hotel staff was fantastic and friendly. It's a no fuss hotel that's perfect if you want to get in and then get out of the city.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, Wi.

Posted Nov 15, 2014
Very nice hotel. Close to subway and easy to get everywhere. Really appreciated the short ride to Laguardia. We will be back again.
3 out of 5
Recommended
for Couples
by A verified travelerfrom West Coast Canada

Outstanding staff and service

Posted Nov 6, 2014
Pros: The outstanding staff, proximity to Central Park, clean room, great bathroom, great room service, quiet room
Cons: The room is tiny and dark, the window looks out to an interior well with other room windows about 3 metres away and cost per night was excessive
Location: Upper Eastside New York, some restaurants near by, coffee, markets and fast food all around, three blocks to subway, cab trip to downtown $25
We went to run in the 2014 NY Marathon, looked for a place near the finish in Central Park. We arrived in the city at 6am after a red-eye flight from the west coast and were checked in early and got a much needed nap before going to the race expo. Great experience at the race and seeing the sights in NY. Would definately go back
4 out of 5
Recommended
for Everyone
by A verified travelerfrom brighton UK

Nice clean hotel close to Central Park.

Posted Nov 6, 2014
In a quiet residential area, close to museums and art galleries. It took about 40 mins to walk through Central Park to get to Downtown, where there are lots more cafés, shops and tours.
5 out of 5
Recommended
for Couples
by A verified travelerfrom norte España

Muy New York

Posted Oct 28, 2014
Pros: La zona donde servirte té o café a cualquier hora y disfrutarlo en la terraza o ahí, mismo en unos cómodos sofás, mientras se escucha jazz de fondo.
Cons: Al llegar a la habitación, algunos de los días, no funcionaba la banda magnética de la llave y había que bajar de nuevo a recepción.
Location: Ideal para disfrutar del parque si se quiere salir a correr o a pasear antes o después del bullicio del centro. Restaurantes muy agradables en la zona
El ambiente tan neoyorkino, la zona junto al parque y los museos, la preciosa terraza de la azotea, la habitación y el fabuloso cuarto de baño, el personal tan atento, es el hotel ideal sin duda.