Ratings based on 282 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Cambridge, MA
Comfortable, low-key hotel, located near museumsPosted Mar 1, 2014
Cons: Heating was difficult to regulate and we had to open our windows during the winter in order not to be too hot.
Location: Museums: Metropolitan, Guggenheim, National Acad. Museum Retaurants: Sarabeth's, Yura on Madison for breakfast Subway stops nearby on Lexington
We found the hotel staff friendly but not intrusive and the room generally comfortable except that it was too hot during our winter visit. The decor is tasteful and not overdone in this pre-war building. The proximity to New York's major museums is a great advantage and the restaurants nearby, Sarabeth's, Yura on Madison, make breakfast convenient and delicious. For out-of-towners, this is a very safe neighborhood with subway stops at Lexington and 86th or 96th within easy walking distance. In the warmer months, proximity to Central Park is another plus! Would definitely recommend this hotel if you're looking for a calm, pleasant stay in New York.
for Everyoneby Donald from San Diego
Upper East Side GemPosted Feb 12, 2014
Location: Excellent location near the Park and Museums, near to Subway and easy access to all New York has to offer.
We loved the Wales. The rooms are large with beautiful views and the lobby and public areas inviting and comfortable. Paola's next door is AESOME!
for Everyoneby A verified traveler
Small and cozy - wonderful staff -Posted Dec 13, 2013
for Everyoneby A verified traveler
Small but nice and affordablePosted Dec 11, 2013
It's a botique hotel so the room was small and the building seemed old (still had an AC unit in the window) and the steam heater was VERY loud the entire night. However, the staff was friendly, it was a fair and affordable price, and it's a great location. We went to dinner at the attached restaurant and the service was a bit slow because they were understaffed but the food was ok and prices were reasonable. I will probably stay somewhere else next time but I would not mind staying there again and my experience was overall very good.
for Business Travelersby Jeannene from San Francisco
Fine Hotel in a Great NeighborhoodPosted Nov 13, 2013 on Hotels.com
You have to know that the Wales was once a rundown residence hotel. It's now a cozy, discreet boutique hotel but bears traces of its history in very small rooms (many of them facing the interior lightwell) and old-fashioned heating and cooling. That said, wi-fi is free and staff is nice and location can't be beat.
for Everyoneby Sasha from Brooklyn, NY
Posted Nov 12, 2013
Pros: It was conveniently located, they held our bags for us and made it easy to check in late. The room was clean and comfortable.
Cons: The rooms could be slightly bigger.
Location: Tons of museums and Central Park!
for Familiesby Steve B from Solihull, UK
Very reasonable price, good for museumPosted Nov 7, 2013 on Hotels.com
It was a good price for a family of four sharing, but be careful that some rooms are very open plan. Check carefully as may not work for teenagers! Rooms were looking a little tired, but they were of a colonial style and not an issue. The rooms were quite noisy with road noise as the windows did not sound proof well. The stuff were very helpful.
for Couplesby Vera from Spruce Grove
Charming, cozy, neat hotelPosted Oct 17, 2013
Pros: It was very quiet on our side. We liked the location on Madisson Avenue. It was neat, clean and the room was newly renovated.
Cons: More light in the elevator as it was difficult to see the numbers.
Location: There were nice restaurants next door to the hotel on either side and across the street. Central Park was a short walk away as was the MET.
When we arrived, the hotel staff immediately took our bags to our room which was ready when we got there a bit early. The coffee lounge was handy at all hours and we used the computer room several times. We slept well and would recommend it to others. They have a garden on the roof.
for Everyoneby John from Albany, NY
Great place, loved it!Posted Oct 15, 2013
Pros: Accommodations Staff
The staff was outstanding. We arrived at 9am after a long overnight expedition, not expecting a room but only to check our bags. It seemed that almost all of Manhattan was booked solid. But they were very helpful and gave us a room on the spot that had gone unfilled the night before. We were ecstatic. Thanks to the staff, we had a great stay and we had a blast at SNL that night!
for Everyoneby Mike &Jackie from gloucestershire UK
Warm welcome and recommendPosted Oct 10, 2013
Pros: Location and staff
Cons: Just nit picking, but the carpet could do with updating
Location: Madison Avenue,near Central Park, quiet location, but loads of shops within walking distance.
Hotel staff friendly and informative. Room clean and tidy. Great breakfasts at Sarabeths. Friendly staff and would definitely re-vist. Mike & Jackie Crisp 07 10 13