Ratings based on 146 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

comodo en las habitaciones

Posted Mar 24, 2015
Pros: desde la recepción hasta nuestra salida fue muy agradable
Cons: limpieza en la alberca
EL HOTEL CUENTA CON UN PERSONAL MUY ATENTO, las habitaciones, restaurant, el evento, fueron de gran calidad. hace falta una mayor limpieza en la alberca, la cual es muy bonita.
2 out of 5
by A verified traveler

Booked a king bedroom

Posted Mar 23, 2015
We booked a king bedroom through Expedia. The room info said a king bed and a pull out couch, so I thought the room would be a good size. The room barely fit the king bed, just enough room to walk around it. There was a night table on one side, but none on the other, their wouldn't have been room for one. The room was clean, there was not a down duvet as the description said, The bottom sheet was not fitted and kept coming off as it wasn't even wide enough to be tucked under the bed. The bathtub in the bathroom was built up so you had a step and then a huge reach to get into. For an older person or someone not very co-ordinated, it would be impossible for them to be able to get into the tub. We were in building 3, which is behind another building, so no view of any kind. The pool is small with very few chairs around it. It was impossible to find a chair and same for the beach area, small area with very chairs for such a large resort. We only had breakfast one morning there, it was just ok, not great.
3 out of 5
by A verified travelerfrom Mexicali, B.C.

Buen servicio, pésimos alimentos

Posted Mar 18, 2015
Pros: La ubicación y servicio.
Cons: Los alimentos.
El hotel está bien, instalaciones normales, en la playa, el,personal muy atento pero los alimentos dejan mucho que desear. El buffets no vale la pena y la carta esta muy limitada. En la página de expedia anuncian que hay 3 restaurants pero en realidad 2 comparten el mismo lugar y la misma carta. En el italiano no venden ni siquiera espagueti. En el Sushi solo tienen 5 rollos con los mismos ingredientes solo cambia ligeramente la cubierta. No volvería a esta hotel.
1 out of 5
by A verified travelerfrom GUADALAJARA

Posted Mar 18, 2015
cuartos viejos, muebles pasados de moda, cuarto con vista a los compresores del AC del hotel de al lado.....QUE RUIDO!!!!!
1 out of 5
by A verified travelerfrom Atlanta, GA

Such a Big Disappointment!

Posted Mar 15, 2015
Pros: Location is good
Cons: Renovation is needed. Kitchenette & appliances were very old.
I went into 2 rooms, they were not cleaned well. I mentioned it to them & they were sending someone to clean/mop the floors. It was late at night so I understand not everything or the main cleaning crew was available but the guy coming to clean shows up with only a mop, which looked as if it needed to be replaced. After that I just left & didn't even stay there, booked a room next door at Villas del Palmar, much happier after that.
1 out of 5
by A verified travelerfrom Gdl

Desagradable experiencia en hotel de playa

Posted Mar 9, 2015
Pros: Nada. Los servicios de alimentos también son pésimos
Cons: Todo
Location: Como destino Nuevo Vallarta es un sitio privilegiado con un sinnúmero de actividades y recursos naturales para disfrutar.
Decidí reservar dos habitaciones por dos noches en este hotel de playa por recomendación de un amigo. Las habitaciones que nos dieron eran muy pequeñas, con mobiliario viejo, camas y colchones deformes, almohadas que parecían rellenas de borra, cubrecolchones de plástico y lo peor ubicadas hacia el área de servicio de un hotel contiguo. De tal forma que las 24 horas del día escuchamos el ruido de los equipos de refrigeración así como el ruido de las cocinas industriales y el lavado contínuo de vajillas y cacharros, sin menospreciar el de los vehículos de servicio que circularon día y noche por ese corredor. Solicitamos un cambio de habitaciones pero nos indicaron que el hotel estaba a su total capacidad, por lo cual no podían acceder a nuestra solicitud. Al efectuar el check out les comentamos de todos estos inconvenientes, a lo cual argumentaron que poco podían hacer al respecto ya que todos estos problemas se debían a la ubicación de dichos cuartos.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SJ

Nice hotel

Posted Mar 7, 2015
Nice hotel, affordable, the stuff is great, very hospitable. The pool is great and the restaurants are terrific. It is on the beach and the view is unforgettable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
WE HAD A GREAT TIME THERE THE STRESS WE HAD DISAPPEARD AFTER THE FIRST DAY WE WERE WELL COMED WITH REFRESHMENT AT THE CHECK IN COUNTER AND THE STAFF TOOK GREAT CARE OF US TILL WE LEFT THEY HELPED US WITH PLACES TO SEE AND RELAX.
2 out of 5
by A verified travelerfrom Calgary, Alberta, Canada

Very tasteless and pricey food

Posted Feb 27, 2015
Pros: The only thing that was worthy was the swimming pool and beach location.
Cons: Food, rooms and wi-fi
Location: It is far away from good restaurants.
I chose this hotel at Expedia because of the beach location and the infinity swimming pool but other than that I had a bad experience. There's no Wi-fi in the rooms as described in the expedia website, and the wi-fi signal in the public areas was really bad. The TV cable in the rooms was not working most of the time. There's also no free bottled water as it is promised in the Expedia website, we needed to buy the bottle water very expensive. The amount of food served was very small considering that it was very expensive and had no flavor at all. The room was very small and it smelled like mold.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Little gem, right on the beach!

Posted Feb 23, 2015
This was my first time to Mexico. So this was a short 3 day vacation for me. I traveled alone and was greatly surprised at the beautiful scenery of the hotel. The weather was great. The food and poolside bar was awesome! The food was well prepared and offered a nice variety of Italian and Mexican cuisine. I definitely intend to come back for a longer stay. I didn't get a chance to take advantage of the Spa or go on any tours. I highly recommend this hotel for single travelers, families. etc. Enjoy your stay!