Best Resorts in Kantenah

"Had an amazing time, the service was excellent from the moment we arrived and left very welcoming. The staff are not only friendly but professional when being approached. My sister and I enjoyed our stayed, service and the resort. Afternoon activities were good but need to boost the night entertainment from the 5 nights only one had dancing music. I would definitely recommend my friends to stay at the resort!"

"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food and an angry reservation process in favour of location then this is the place for you. I would recommend finding a hotel with much better food reviews and take a taxi to the parks."

"stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else."

"The staff was excellent and the property was very clean. The food however was absolutely terrible and very odd. I think i survived off of macaroons and mixed drinks. You would think you could atleast eat a sandwich but the bread was sticky and not toasted, one slice of meat, lettuce with brown spots and a slimy tomato. We had chicken at the Italian restaurant with pink centers, watery Pad Thai at the Japanese restaurant...it goes on. Pay more for another hotel or plan to eat off site."

"The pools are great and the family select pool and area was amazing the staff was so friendly to our son. Rooms were updated and very clean and again the staff is just amazing. "

"The rooms were clean and were cleaned daily, the property is very clean. We went as a large group about 25 ppl and resort and staff were not very accommodating to us and always gave us attitude or didn’t want to serve us. It is not very allergy friendly as some staff do not know what is in certain menu items. It’s very geared to young kids I would say 3 and up not much for babies. Overall I would not come again but enjoyed somewhat of my time with our friends."

"The staff was very friendly. This was one of the most beautiful properties I have been to. Very lush, tropical, well kept grounds. Great nightly entertainment."

"This hotel is not as bad as some people reviews it, but I do have to say it needs major updates. The AC is bad, 9th floor the lowest it went was 21.5C and they gave me a second room and was same. Plus there was a couple of roaches. They cut the water twice while we were showering without announcing it. Food was fine to us, servers specially in the italian restaurant seems tired and very mean specially the younger ones. I would like to give a big shoutout to Andrea at front desk and to Jose Juan at the Cruceros bar. Yolanda at the breakfast grill. Thank you guys. Entertainment is boring, how is it that we’re in MEXICO and the music is in English? Come on! This is sad! Where did they lose their culture ? i went a few years ago nothing like this time. I love the views and the food mainly but if there’s no major updates no one is going back. "

"Food was very good. Good service. The Staff was very nice."