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“Alberca al aire libre”

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“It was heartbreaking to see that the beach was a total disaster. Sargassum, sandbags, smelly water made it impossible to walk the beach, let alone get in and swim. We had to hang out in the pool or go to Maroma Beach, which is a part of their package. The restaurant food was average, the breakfast and lunch buffet was terrible. They had a Mexican Fiesta Night and I got sick from the food and lost half of a day being in bed and close to the bathroom. The concierge pushed their "breakfast and……

“What truly stood out to us was the hospitality. The staff members we interacted with were friendly, respectful, and committed to making our experience enjoyable. Their positive attitudes and willingness to help made a genuine difference. A luxury resort is not just about the rooms, pools, or restaurants. It’s also about the people who create the experience, and the staff at TRS Yucatan played an important role in making our stay memorable. We appreciated the attention to detail and the……

“Excelentes restaurantes y áreas de bar”