搜索埃克斯葡哈的度假村

“The staff was very friendly and very accommodating. Thank you Bianca for such a clean room.”

“The staff were amazing! Carlos in Villa 66 and Martha at Helios.”

“This is an absolute amazing resort to go to with children and family ! everything is so clean, and organized. Helpful staff and definitely a lot of food options! I would definitely recommend!”

“My concierge Tony was great helped me book any reservations and help me out throughout my stay. Great experience.”

“The staff was excellent and specially our butler for room service Eric and Cielo went out of their way to make our Anniversary special and sweet 16 of our Niece. The best was they were stationed near our building all day and were very helpful in arranging our dinner reservations at the restaurants. With just text message they were available to help us every time we needed them. Room service and food was good. Plenty of choices. Only the beach had sea weed but they do their best to clear as much……

“A very intimate and lovely resort. Enjoyed our stay as always, food was great, staff was awesome and over all a great peaceful stay”

“Maravilloso Hotel, instalaciones, personal, lastima lo de la playa habia zargaso”

“The property was great and clean, and the staff were amazing, except for our personal concierge, Alfredo. He didn't help with my grandson's birthday reservation or getting balloons and a cake (we told him we were there for my grandsons 1st birthday and would definitely pay for the items and assistance). Once we told him that we didn't want to attend the free massage, which wasn't free until you went to the hotel seminar, his whole demeanor changed, and he became very cold. Our second concierge,……

“Todo aceptable pero muy caro para lo q ofrece”

“We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay. The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well……

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……