Ratings based on 704 Verified Reviews

3.3 out of 5
71% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Maple Ridge BC

Nice Hotel handy to seawall and park

Posted May 25, 2017
Pros: Nice clean bedding, parking is included and decent size rooms.
Cons: The Hotel used to have on site breakfasts included always a hit with me.
Location: Great for walking along the seawall and viewing the harbour and boats. Downtown within walking distance everywhere else transport is needed.
I have stayed at this hotel a number of times and will continue to. Although not a new hotel rooms are pleasant and staff are always friendly and accommodating. Handy to most most things down town.
4 out of 5
Recommended
for Everyone
by A verified traveler from Penticton

Perfectly acceptable motel, close to Departure Bay

Posted May 24, 2017
Pros: Front desk staff were very pleasant and helpful.
Checked in with our two small dogs (Westies). Hotel staff were extremely pleasant to interact with, and they all responded well to the dogs. Nice to have a motel near the ferry terminal that is pet friendly.
2 out of 5
by A verified traveler

poor location

Posted May 22, 2017
Pros: no line up at check out.
Cons: Needs a lot of updating, new furniture, bathroom fixtures, carpeting, painting, TV's, etc
The access driveway into hotel is awkward. Hotel is on a main highway with lots of truck traffic. Rooms are old not updated, clean but very dated. TV was ancient, I have thrown out better TV's. Staff friendly. No restaurant service. Free parking and wifi is nice. Pool not open but being readied for summer. Inexpensive and there are many reasons why.......these are some.
Comment from Hotel Management
May 23, 2017 by Erik, Hotel Management
Good Day Thank you very much for your comments I have forwarded them to our owner. Sincerely Erik Brook Manager of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted May 20, 2017
A park and a restaurant are just across the street from the hotel. Ferry terminal and city center are within 5 minutes away.
Comment from Hotel Management
May 21, 2017 by erik, Hotel Management
Good Day Fantastic to hear our location was a great fit for your stay at the Howard Johnson Harbourside Hotel Nanaimo Regards Erik Brook Manager of Operations
3 out of 5
Recommended
for Everyone
by A verified traveler from nanaimo

Posted May 16, 2017
Cons: The pool wasn't usable and we searched for hotel with pool, was a let down a bit
Wanted to use pool but couldnt it had no water. We had searched for pool with water
Comment from Hotel Management
May 16, 2017 by Erik, Hotel Management
Good Day R I am so very sorry the pool was not open as of yet this spring. The outdoor pool opening is weather dependent. Unfortunately this spring has been so very cool and raining almost every day Thank you Regards Erik Brook Manager of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Comfortable and Friendly Staff

Posted May 14, 2017
My Husband and Son came for a VI Raider Camp they said the Hotel needs Updating, but was Comfortable, Clean and the Staff were Friendly also they said the fitness facility was good to work out in.
Comment from Hotel Management
May 14, 2017 by Erik, Hotel Management
Good Day Thank you very much for your positive feedback. The front desk staff take great pride in providing friendly and helpful. The fitness facility is great amenity at the hotel Regards Erik Brook Manager of Operations
3 out of 5
by A verified traveler

convenient location but OLD

Posted May 8, 2017
Pros: Location and price
Cons: take out OLD smelly carpet and get rid of table of plastic flowers
Location: a Tim Hortons very close and waterfront across the street
price was good, location good but hotel is looking and smells old - smell probably from OLD CARPET!!! Old plastic flowers in lobby aged the place and can hear guest in other rooms beside and above us. Was good for a last minute booking but would not plan to stay there.
Comment from Hotel Management
May 9, 2017 by Erik, Hotel Management
Good Day Thank you very much for posting your comments about your recent stay at the Howard Johnson Harbourside Hotel Nanaimo. I am happy to hear the location and price met your needs whitle in Nanaimo. Thank you again Sincerely Erik Brook Manager of Operations
3 out of 5
by A verified traveler

Close to ferry

Posted Apr 28, 2017
Nothing special about the hotel .................. very dated ...........................................................................................................................
Comment from Hotel Management
May 1, 2017 by Erik, Hotel Management
Good Day Great to hear our location was ideal for your stay Our downtown location is near the Departure Bay Ferry Terminal. Thank you again Sincerely Erik Brook Manager of Operations
2 out of 5
by A verified traveler

good location. CARPET HAS TO BE CHANGE !!!!! ODOUR

Posted Apr 26, 2017
Good area for walking and central location. Odour in carpet was bad for my wife's allergies/asthma. Should reduce amount of carpet.
Comment from Hotel Management
Apr 27, 2017 by Erik Brook, Hotel Management
Good Day Thank you very much for taking the time to post your comments about your recent stay. I am so very sorry that we did not meet your wife's expectations with regards to the carpet. I have forwarded your valued comments to our owner Thank you Sincerely Erik Brook Manager of Operations
3 out of 5
Recommended
for Everyone
by A verified traveler

Middle of Town

Posted Apr 24, 2017
Middle of town near walking trails along the marinA.
Comment from Hotel Management
Apr 24, 2017 by Erik, Hotel Management
Good Day Glad to hear you enjoyed our hotel's great location in downtown Nanaimo. Sincerely Erik Brook Manager of Operations