Ratings based on 1,553 Verified Reviews

4.4 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Conveniently located near Walt Disney, shops

Posted Jul 10, 2017
Highly recommend except rooms not to clean but exceptional location and very cool rooms during high heat
Comment from Hotel Management
Jul 10, 2017 by Joyce Lee, Hotel Management
Thank you so much for your recommendation as word of mouth is the key to a successful business so thank you. Your feedback is greatly appreciated. Come visit us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel! Great customer service!

Posted Jul 6, 2017
The villa was amazing especially traveling with a family I truly enjoyed my stay!
3 out of 5
by A verified traveler from Fort Lauderdale, FL

You get what you pay for

Posted Jul 5, 2017
Pros: Good location and price.
Very inexpensive for a 2-bedroom villa. Rooms smelled awful of cleaning fluid. We have 2 babies, but, hotel would only give us one crib. Bed was very hard and pillows were very short.
4 out of 5
Recommended
for Everyone
by A verified traveler from cape coral

Posted Jul 1, 2017
Hard to see from the road. Pool small but Overall nice.
Comment from Hotel Management
Jul 3, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. Glad you enjoyed your stay with us. Come visit us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Nice hotel, conveniently located near everything!

Posted Jun 28, 2017
Pros: Conveniently located near everything.
Cons: N/A
The townhouse was just the right size for my family. Rooms and bathrooms were nice and clean. We would definitely stay there again!
Comment from Hotel Management
Jun 29, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. Glad you enjoyed your stay with us. Come visit us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to parks

Posted Jun 15, 2017
Nice hotel closes to parks and shopping areas in Kissimmee
Comment from Hotel Management
Jun 16, 2017 by Joyce Lee, Hotel Management
Thank you so much for your rating. We are glad you enjoyed your stay with us. Come visit us again.
1 out of 5
by A verified traveler

Don't expect hospitality here

Posted Jun 14, 2017
Pros: None
Cons: Customer service.
I've made reservation to this hotel only to be greeted by the staff with a message that our computer systems are down. This after I already paid for the reservation. Because of "system down" and in 2017 hotel doesn't have backup. My family was forced to leave @12AM due to inability for hotel to find available room and look for place elsewhere. Hotel staff never offered or provided reasonable accommodation at other sister properties. Simply refused to check us in.
Comment from Hotel Management
Jun 16, 2017 by Joyce Lee , Hotel Management
We are very sorry for what you encountered during your stay. Please know your comments are being reviewed by the General Manager to look into and address. We are taking your comments very seriously and hope you will give us another opportunity to better host you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great choice for a one week vacation

Posted Jun 8, 2017
Zero complaints. Very nice experience. A great location for going to the parks and malls.
Comment from Hotel Management
Jun 9, 2017 by Joyce Lee, Hotel Management
Thank you for your rating. We hope to see you again in the near future.
5 out of 5
Recommended
for Families
by A verified traveler

Beautiful Resort

Posted May 28, 2017
Cons: Nothing
It was beautiful and had everything I needed the rooms love it
Comment from Hotel Management
Jun 5, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay with us. Come visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was wonderful

Posted May 14, 2017
Our first night, the AC was out and maintenance came right away and fixed it. By morning, it was out again. They worked on it in the day that we were out and had to move us because they couldn't fix it. The staff was very prompt and courteous. Housekeeping came daily though we never saw them. Definitely would stay again.
Comment from Hotel Management
May 15, 2017 by Joyce Lee, Hotel Management
Thank you so much for your feedback. We are very happy you enjoyed your stay with us. Your feedback is greatly appreciated and hope to see you again in the near future.