Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Korea

아이들 데리고 가기 좋은 호텔

Posted Aug 18, 2016
Pros: 튜브가지고 놀수 있는 수영장과 조식 서비스
Cons: 클럽라운지 해피아워때 음식을 좀 맛난걸로 해주세요
Location: 홈플러스와 롯데시네마 근처에 있습니다. 또 광명동굴도 가까워서 애들데리고 놀러 가기 딱 좋네요.
시설은 좀 낙후되었고 위치도 좀 애매한 곳에 있습니다. 하지만 아이들 데리고 가서 하루이틀 수영하고 쉬고 오기 딱 좋은 호텔 같습니다.먼 곳으로 여행하는 것 보다 서울쪽 호텔에서 수영장서 놀고 사우나도 하고 또 영화도 보기에 딱 좋은 호텔 클럽라운지의 해피하워는 사실 좀 실망했는데... (프리미어 라운지 위치도 작고 분위기도 그냥 그렇습니다) 조식은 괜찮았습니다. 애들이 좋아하는걸로 종류는 많지 않지만 정말 먹고 싶은 것만 있어서 만족합니다. 튜브가지고 놀수 있는 수영장도 굳
5 out of 5
by A verified traveler from wales

Great location

Posted Aug 1, 2016
Pros: The location is great,hotel staff are very friendly and curtious
Cons: In my opinion there is not much to improve on everything is spot on
Location: Great location , very close to many restaurants with all kinds of Korean foods, the night life is very busy loads of shops, bars and markets
Would definetly recommend this hotel for any traveller who is thinking of coming to seoul
Comment from Hotel Management
by General Manager, Hotel Management
We really appreciate you took your precious time to tell us about your experiences at the Novotel Seoul Ambassador Doksan. It always touches our hearts to receive positive feedback from our guests. I shared your comments with our team members. And I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Once again, I deeply appreciate your comments. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Sincerely,
4 out of 5
by A verified traveler

Great facilities

Posted Jul 25, 2016
This hotel has a lot to offer. Big gym, driving ranges, pool, saunas,...etc. Good breakfast buffet. Worth the extra if you're on a business schedule. Good coffe in the hotel room, which is rare. Usually never use those grimy things. The Novotel here has Nescafé single shots. Yum. Location is pretty good for this area. It's not a place to stay if you're business is in downtown Seoul. Seoul is a good hour commute or more. Staff was pretty good. My only real downside comment would be that the non-smoking room really smelled like a cigar lounge, which was frustratingly disgusting.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Duey D, We really appreciate you took your precious time to tell us about your experiences at the Novotel Seoul Ambassador Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. I shared your comments with our team members. And I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Regarding your room condition, we apologize made your uncomfortable because of smell problem. Next we will make an our best effort to get rid of bad smell issue. Looking forward meet your next time! Thank you
5 out of 5
by A verified traveler from JAPAN

静かで落ち着いていてきれいなホテル

Posted Jun 2, 2016
片言英語でも快適に過ごせました。Exchangeやサウナやプールもあり、市内から離れているが、困ることはなかった。日本人も少ないので、外国気分味わえて良かったです! プラグは、cタイプ。ちなみに客室に携帯の充電器が設置されてました。(iPhone)
Comment from Hotel Management
Jun 7, 2016 by General Manager, Hotel Management
ディアスポラ様 いつもお世話になっております。 この度は、Novotel Ambassador Seoul Doksan でのお客様のご感想につきまして貴重なお時間を割いて頂き大変ありがとうございました。 当ホテルでは、すべてのお客様に最高のサービスをご提供するよう努力しております。 お客様のご意見は今後のサービス向上に役立てより、一層向上されたサービスをご提供できる事を期待しております。これからも従業員一同、お客様の満足のために最善を尽くします。 近いうちにお会いすることをお待ちしております。 有難う御座います。
4 out of 5
by A verified traveler

Posted May 22, 2016 on Hotels
Comment from Hotel Management
Jul 1, 2016 by General Manager, Hotel Management
고객님, 소중한 후기 남겨주시고 좋은 점수를 주셔서 대단히 감사드립니다. 향후 더 나은 서비스로 만나 뵙기를 기대하겠습니다 감사합니다
4 out of 5
by Seigo from Kobe

Good busines hotel

Posted May 22, 2016 on Hotels
Good business hotel. I have stayed this hotel because I needed to stay near KTX station. Staffs are quite friendly to me. I have simed at pool and it is not bad. I liked amenities in a bathroom.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Mr Seigo, We really appreciate you took your precious time to tell us about your experiences at the Novotel Seoul Ambassador Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests I shared your comments with our team members. And I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Once again, I deeply appreciate your comments. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success!
4 out of 5
by A verified traveler from korea jeon-ju

나름 괜찮음

Posted May 13, 2016
Pros: 직원들이 친절함, 홈플러스가 바로 맞으편에 있음
Cons: 주차장 입구가 넘 좁음
Location: 맞은편에 홈플러스 있음
직원분들 친절하고 하룻밤 쉬기엔 좋았어요~ 홈플러스가 앞에 있어서 좋았구... 다만 교통은 안좋아요 버스터미널은 가까우나 전철은 멀음
Comment from Hotel Management
Jun 1, 2016 by General Manager, Hotel Management
안녕하십니까 고객님, 우선 소중한 시간을 내어 Novotel Seoul Ambassador Doksan 이용 소감을 작성해 주셔서 대단히 감사 드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. 고객님께서 언급 해 주신 호텔의 시설적인 문제로 인하여 투숙 중 불편 드린 점 사과 드립니다. 말씀 해주신 부분에 대하여 객실 시설 또한 점검을 마쳤습니다. 고객님의 소중한 의견을 수렴하고 시설적인 부분을 보완하여 추후 투숙 시에는 보다 쾌적하고 만족스런 환경을 제공해드릴 수 있도록 노력하겠습니다. 다시 한번 고객님의 귀중한 의견에 감사 드리며 가까운 시일 내에 다시 만나 뵙기를 기대하겠습니다. 감사합니다
5 out of 5
by HYUNGJOON

독산 노보텔

Posted May 10, 2016 on Hotels
수영장에 튜브 반입이 가능해서 아이랑 가기 좋음
Comment from Hotel Management
Jul 16, 2016 by General Manager, Hotel Management
안녕하십니까 HYUNGJOON 고객님, 우선 저희 노보텔 앰배서더 서울 독산에 후기를 남겨주셔서 대단히 감사드립니다. 저희 노보텔 독산은 타호텔과는 드물게 튜브 반입을 허용함으로서 가족단위의 손님들께 더 나은 서비스를 제공해드리기 위하여 노력하고 있습니다. 앞으로도 저희 호텔 자주 방문해주시고 다양한 시설 이용 부탁드리며 향후 더 나은 서비스로 찾아뵙기를 고대하겠습니다. 감사합니다
4 out of 5
by A verified traveler

Novotel Doksan

Posted May 6, 2016 on Hotels
A good hotel for business travel
Comment from Hotel Management
Jul 16, 2016 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Doksan Ambassador Seoul. Your good comment shared with our teams and it encourage us to give better service to our guests. I and our colleague will be looking forward to seeing you again soon. Sincerely,
5 out of 5
by CHUNGTING

Posted May 3, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by General Manager, Hotel Management
Chungting고객님, 소중한 후기 남겨주시고 좋은 점수를 주셔서 대단히 감사드립니다. 향후 더 나은 서비스로 만나 뵙기를 기대하겠습니다.